About the role
You will oversee the strategic planning for John Lewis Financial Services Marketing, establishing the marketing strategy for John Lewis Money in alignment with the customer strategy. You’ll work collaboratively to prioritise and sequence the marketing activity. You’ll build the roadmap of marketing activities using data-led insights to support the needs of the Value Streams and the strategic objectives.Salary up to £110,000 depending on experience
Contract type - This position is fixed term / secondment until September 2026
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 1 day a week in the office to connect, usually a Thursday and mandatory attendance 1 day a month for FS Townhall.
Key responsibilities
Annual FS marketing strategy and plan in line with the customer strategy and business objectives.
Maintain reports and dashboards, including the JLM Brand tracker, to manage the 18m rolling activity plan, ensuring that data is accurate and of a high standard, and that data is visualised in a clear and accessible format delivering useful insight to assist in the optimisation of spend and activity.
Oversight and coordination of the Social Media & Programmatic channels to effectively contribute to full funnel marketing activity.
Contribution to the Business Planning cycle, including Budget setting for Marketing and QBRs and other performance reviews.
Support a culture of test and learn, through test design and modelling for potential performance enhancement, in collaboration with DI&A/Shared Capabilities
External agency management and cost management as required.
Essential skills/experience you’ll need
Financial Services & marketing leadership experience, working with effective controls and governance.
Highly effective written and verbal communication capabilities.
Proficient commercial acumen when making recommendations from evaluating and analysing complex data.
Proficiency in cultivating robust relationships with stakeholders.
People Management experience.
Experience interpreting data for insights using data visualisation tools, such as Tableau.
Understanding of social media and full funnel marketing activation and evaluation.
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About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.