About Wattbike
Wattbike Ltd an exciting brand with a big future, used by the biggest sports teams and athletes across the Premier League, NFL, national rugby teams and more, as well as thousands of everyday athletes at home. They all have one common goal: to improve their health and fitness progression. We as a leading provider of indoor cycling technology, dedicated to revolutionizing the way athletes train and enthusiasts ride. With cutting-edge products and a commitment to excellence, Wattbike Ltd is at the forefront of innovation in the fitness industry.
Role overview
Reporting into the Buyer & Stock Controller within the Operations team, as Stores Person, you would play a pivotal role in ensuring the smooth running of our Service Centre and Warehouse operations, supporting the wider supply chain. This is a hands-on position, responsible for the accurate receipt, storage, location and dispatch of goods, including Wattbikes, spare parts and accessories. You would be a key link between our Service Technicians, suppliers, logistics partners, and our Customer Service team, ensuring that our customers receive their products on time, in excellent condition, and to the highest standard of service.
Working within a fast-paced, customer-focused environment, you will take pride in maintaining stock accuracy, implementing efficient warehouse processes, and upholding health and safety standards. You will also act as a brand ambassador by ensuring that every order leaving the Service Centre reflects our commitment to quality and customer satisfaction.
The Stores Person will be expected to take ownership of daily Service Centre and warehouse activities, proactively resolving issues, and support continuous improvement initiatives that streamline operational processes. In a brand driven by performance, innovation, and service excellence, this role is vital in ensuring that our operational backbone delivers consistently for both B2B and D2C customers.
Requirements
Key Responsibilities
Goods In (Inbound Logistics)
Receive, check, and book in deliveries of fitness equipment, parts, and accessories against purchase orders. Inspect goods for quality, reporting and escalating any damages, shortages, or non-conformances. Ensure all stock is accurately labelled and stored in the correct locations.
Storage & Inventory Management
Maintain accurate stock levels through daily updates, cycle counts, and regular reconciliation. Organise warehouse layout to maximise efficiency and accessibility. Support inventory audits and assist with stock investigations.
Goods Out (Outbound Logistics)
Accurately pick, pack, and prepare customer orders (B2B and D2C) for dispatch. Ensure all outgoing goods are packaged to brand standards, protecting items during transit. Prepare shipping documentation and liaise with courier/white glove delivery partners. Support the returns and exchanges process, ensuring timely resolution and stock accuracy.
Customer Experience & Collaboration
Work closely with Customer Service and Supply Chain teams to resolve delivery queries and exceptions. Ensure that every order leaving the warehouse reflects the premium quality of the brand. Communicate proactively on issues that could affect customer orders or timelines.
Health, Safety & Compliance
Uphold health and safety standards within the warehouse at all times. Ensure correct use of warehouse equipment (e.g. pallet trucks, forklifts if licensed). Maintain a clean, safe, and organised working environment.
Continuous Improvement & Team Support
Identify opportunities to streamline warehouse and logistics processes. Support implementation of systems (e.g. ERP/WMS or scanning tools) to improve efficiency. Assist the wider Operations team with ad hoc tasks and reporting requirements.
Measures of success
Goods In / Inbound Logistics
- 100% of deliveries booked in accurately and on time (same day or within agreed SLA).
- Zero missed discrepancies — all damages, shortages, and non-conformances logged and escalated.
Storage & Inventory Management
Stock accuracy- 99% (as measured by cycle counts / audits).
- No stockouts caused by misplacement or incorrect recording.
- Warehouse layout remains organised, safe, and efficient.
Goods Out / Dispatch
On-Time In-Full (OTIF) deliveries 100%.
Order accuracy- 100% (correct items, quantities, and packaging).
- No preventable damage to goods leaving the warehouse.
- Returns/exchanges processed within 1 working days (set by business SLA).
Customer Experience & Collaboration
Customer delivery complaints relating to warehouse errors- 1%.
- Positive feedback from Customer Service & Supply Chain teams on responsiveness and support.
Health, Safety & Compliance
- Zero H&S incidents or breaches in the warehouse.
- Compliance maintained for safe handling of goods and equipment.
Continuous Improvement & Team Support
- Evidence of process improvements implemented each quarter (e.g. reduced handling time, improved packaging, cost savings).
- Active contribution to system updates (ERP/WMS) with minimal disruption.
- Reliable support for the wider Operations team on reporting and ad hoc tasks.
Benefits
What You’ll Get
- 26 days holiday per year + bank holidays
- Pension and free life insurance
- A Wattbike on loan for your home
- On site training zone and cycling/running groups
- Ongoing support for personal progression