As a 92º Store Team Leader, You take individual ownership of your store and its team, they are your focus and their continued development is your path to success. You will work closely and collaboratively with your peers across the company, developing strong inter-store relationships. The energy and vibe of your store are nearly as crucial as your core performance metrics and audit results. You are a capable operator, with good organisational skills and have a strong understanding of people, customer service and business operations
CORE RESPONSIBILITIES & EXPECTATIONS:
Operational excellence:
- Work to ensure your store operates efficiently achieving or exceeding both national and brand standards.
- Collaborate with your peers, cultivating healthy competition and sharing best practices.
- Monitor & maintain consistent quality of product, experience and environment across your team and store.
- Directly address or escalate issues and implement solutions in your store.
Customer experience:
- Ensure that every member of your store team delivers a consistent and outstanding customer experience, always promoting customer loyalty via the 92 Degrees app.
- Build a team that proactively addresses customer feedback and complaints promptly and effectively, striving to enhance overall customer satisfaction.
Employee experience:
- Recruit, train, and develop a team that works together to deliver exceptional customer service and uphold brand standards.
- Foster a positive and motivating work environment that encourages teamwork, growth, and employee retention.
- Conduct regular performance evaluations and provide constructive feedback to enhance employee development.
Performance management:
- Set performance targets for team members, in alignment with wider company objectives, and regularly review and report on these.
- Analyse sales, and other performance metrics to identify trends, opportunities, and areas for improvement. Provide guidance and support to your team to help them achieve/exceed targets.
- Inventory & supply chain management: Oversee inventory management and ordering processes to maintain optimal stock levels and minimise wastage/shrinkage.
- Collaborate with both internal and external supply chains to ensure timely and accurate deliveries, accounting for delivery days when scheduling.
Health & safety compliance:
- Ensure all team members adhere to health and safety regulations, food handling standards, and cleanliness guidelines.
- Conduct and cooperate with routine audits and inspections to identify potential risks and implement corrective actions.
Budgetary control:
- Working with senior company leadership and accounts, you will have input to your budgets within agreed boundaries.
- You will work to manage any and all spending, always achieving the best value for money for company funds.
- You will discuss and seek approval for relevant out-of-budget ad-hoc spending in line with the agreed policy.
Core Performance Metrics: (Reviewed monthly)
- Sales Growth ↑ (YoY / vs Budget)
- Gross Profit - GP ↑ (Controlled Cost of Goods)
- Salaries & Wages - S&W - (Not exceeding 25% of Sales)
- Net Profit ↑ (Controlled overhead spend
Job Types: Full-time, Permanent
Pay: £27,500.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Experience:
- Customer service: 1 year (required)
- Supervising: 1 year (required)
Work Location: In person