Shipping Supervisor

Job Purpose:

The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.

Main Duties and Responsibilities

• Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.

• Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.

• Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.

• People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports

• Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.

• Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.

• Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Marken’s EBITA

• Obtain a booking with the airline and consign the MAWB as instructed.

• Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.

• Send the Pre-Alert through Maestro before sending shipments.

• Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.

• Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.

• Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.

• Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.

• Deputise for the Shipping Manager as and when required.

• Any other duties on an ad hoc basis

Requirements

• Experience with imports recovery and domestic transfers.

• Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.

• Air freight/Freight forwarding experience.

• Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.

• Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.

• Good customer orientation.

• Ability to Guide and delegate.

• Great organization skills.

• Ability to set goals for improvement and development.

• Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).

• Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.

• Good problem-solving skills are required in identifying and alerting others to operational problems.

• Excellent communication skills. Both written and verbal are required to convey and clarify routine information.

• Ability to work independently or as part of a team.

• Good organization and time management skills.

• High cooperativeness.

• Attention to detail.