Service Desk - Level 1

Optimas Solutions
£27,000 - £30,000 a year
Gloucester, England
4 weeks ago

IT Support Analyst – Tier 1

About Optimas

Optimas is a global distributor of fasteners, c-class products and safety supplies, delivering around 10 billion components worldwide to leading manufacturers every year. Optimas has a diverse, global team of over 1,600 individuals, operating from 16 countries, 60+ distribution centers, 9 quality labs and 2 manufacturing locations to support the complexities of our customers’ industries, enabling them to achieve their goals and be successful.

Position Overview

Outstanding customer service starts with a great experience and expertise at the first point of contact—

the IT Service Desk. IT Support Analysts exhibit grace under pressure as users bring all types of issues

and questions at any and all times of day. They know their stuff and who to call, always representing the entire IT organization as professional and approachable. The best compliment is incentivizing users to return for more great support at the next opportunity.

Ideal candidates will be students of Computer Science, Engineering or closely related studies with a passion for exploring new technologies, an appreciation for customer satisfaction, and the ability work within a team. Extensive experience is not a requirement, but the ability to learn quickly and work systematically are expected.

Key Responsibilities

SMS, walk-up, or detected by

Moonitoring

Key Competencies

Skills and Qualifications

To Staffing and Recruiting Agencies: Optimas does not accept unsolicited CVs or applications from agencies. Optimas is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.

Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation a

Job Types: Full-time, Permanent, Temporary, Fixed term contract
Contract length: 12 months

Pay: £27,000.00-£30,000.00 per year

Additional pay:

Benefits:

Work Location: In person

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