Chorley Group are a family owned motor dealer group, and following significant expansion at our flagship Blackpool location, we have an opportunity in the aftersales team, as a service advisor.
For the Service Advisor role, we’re looking for someone with a customer service background, keen to deliver excellent client experiences in the showroom. Whilst having worked in a similar role in a motor dealership will be advantageous, it isn't essential.
The role of Service Advisor is the public face of the aftersales department, and you will be providing a working relationship between service customers and the workshop department, ensuring excellent communication is maintained at all time and that customers get an excellent experience using our Chorley Group service departments, as well as the branch as a whole.
Other responsibilities for the role are;
- Dealing with necessary paperwork
- Preserving a high level of house keeping at all times
- Maintaining communication with the customer whilst their vehicle is being services/repaired and;
- Processing payments and follow up actions.
What we are looking for:
- Experience in the motor industry and/or service advisor role is preferred but not essential
- No specific qualifications needed
- A good level of computer literacy
- A keen eye for detail
- Someone who has a passion to make things work – keep moving forward to reach the finish line everyday
- Excellent customer service skills
- Ability to work under pressure
When I join the team, what will I get in return?
- On target earnings of £32000, includes commissions and is uncapped.
- A great bonus scheme
- Excellent training and development
- Career progression
- Company benefits
- A great team of people to work with
Job Type: Permanent
Pay: £26,500.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Experience:
- service advisor: 1 year (preferred)
Work Location: In person