Senior Resource and Capacity Planning Manager

Summary

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We are seeking an exceptional, forward-thinking Senior Resource and Capacity Planning Manager to lead our Residential and SoHo (Small Office/Home Office) field planning function.

You’ll operate as a senior leader, driving collaboration across Field Support, Commercial, Finance, Supply Chain, and Strategy functions. By integrating intelligent planning systems, design thinking principles, and advanced performance analytics, you will redefine the standards of operational excellence across Virgin Media O2.

This is a pivotal opportunity to drive AI-powered planning, reimagine legacy processes, and influence operational performance at scale. The successful candidate will bring strategic foresight, thought leadership, and innovation to transform how we plan and deploy our in-house and partner field resources. Working at the heart of a fast-evolving organisation, you will help deliver seamless customer experiences, increase productivity, and unlock value across our Field Based Workforce.

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• Proven ability to lead high-performing teams through change, transformation, and process redesign
• Strong experience in resource planning, operations leadership, or workforce management within a complex, customer-facing environment.
• Demonstrated expertise in deploying AI or machine learning solutions to optimise workforce utilisation or operational planning.
• Excellent analytical and problem-solving skills with a track record of identifying actionable insights from performance data
• Resilient, outcome-focused, and able to prioritise multiple initiatives in a fast-paced environment.

• Lead and inspire a team of Resource Managers and Planners to deliver intelligent, customer-centric resource deployment across in-house and contract partner field operations.
• Spearhead the transformation of planning processes through the adoption of AI tools, automation, and data-led decision making to improve SLA adherence and customer outcomes
• Lead the design and implementation of new ways of working that streamline processes, reduce inefficiencies, and drive value across the wider business.
• Collaborate with other senior stakeholders to develop robust, achievable monthly plans for install, fault, and upgrade activity, ensuring resource capacity and capability meets demand
• Build and maintain strong relationships with key stakeholders across the business to align plans with evolving commercial and strategic priorities.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based assessment

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.