Senior Engineering Lead - Account Lifecycle (Backend Engineering)

Wise
£125,000 - £153,000
City of London, England
Full time
1 day ago

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a Senior Engineering Lead to lead our brand new Account Lifecycle team and drive both the product and engineering roadmap .

The Account Lifecycle team’s mission is to proactively assist and protect the customer during every part of their journey with Wise. By doing this, we can improve trust and emotional connection with the Wise brand, unlocking greater retention, hold volume, and transaction volume.

There are three focus areas for the team:

  1. Suspensions: Help customers proactively avoid suspensions and resolve them in industry-leading time 

  2. Relocation: Building a seamless experience for relocating and changing address with Wise

  3. Account assistance: Proactively protect and assist the customer especially when things go wrong.

What will you be working on? You will: 

Qualifications

We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you!

You will need: 

Additional Information

Interested? Find out more:

 

What do we offer: 

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Apply
Other Job Recommendations:

Engineering Manufacturing - Engineering Team Member

Mizkan Holdings Co., Ltd.
Suffolk, England
£32,900 - £41,658 a year
  • To monitor line performance and pro-actively rectify...
  • Carry out high level maintenance, including adjustments,...
3 weeks ago

Plant Engineering Manager - Chemical Engineering

Tata Steel
Flintshire, Wales
£55,000
Shape the Future of Sustainable Buildings – Drive Engineering Excellence with Purpose If you’re passionate about safety,...
3 weeks ago

Engineering Team Lead

Flagstone
City of London, England
  • A good understanding of SOLID principles, Event Driven...
  • Experience of Azure cloud development, and a cloud-first...
4 days ago

European Solutions Engineering Lead

Neros Technologies
City of London, England
  • As drones transform the character of warfare, Neros is...
  • Technically adept with strong troubleshooting skills across...
1 week ago

Engineering Lead I - Machine Learning Platform

Wise
City of London, England
  • You are a strong leader, experienced in problem-solving and...
  • Comfortable taking ownership of vendor negotiations and...
4 weeks ago