Summary & Purpose of the Role
Patrolling malls, Service areas, and public areas. Advising tenants when necessary on management regulations; diffusing incidents and preventing occurrences using “minimal enforcement”; maintaining fire, Health and Safety Regulations and securing the premises. Shift to include control room management. In the course of duty aid the public and shop mobility, First Aid (if qualified) using “customer care” procedures at all times. All duties to be carried out in adherence with the Westgrove Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times. To assure that the company standards and policies are followed and maintained.
Responsibilities
- Start shift promptly at time designated, in full uniform.
- Appearance to be clean, smart, and tidy at all times.
- Responsible for active communication of “changeover” of shift to on shift supervisor. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-though of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift.
- Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions.
- Responsible for full comprehensive understanding of fire alarm procedures.
- Responsible for acting as an evacuation marshal in the event of a major incident.
- In relation to a major incident must be fully conversant with the location of all plant rooms, service corridors and lifts, both by location and by name.
- Assisting tenants on request on the event of an incident – this may be in person or by camera or both.
- Assisting Police presence on site either in person, by camera or by statement.
- Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
- Responsible for diffusing incidents and situations in the malls
- Responsible for providing first aid if necessary. (This only to apply to certificated first aiders.)
- Security Guards not trained in first aid must be made aware of manned first aider on shift.
- Control room duty. This to include answering telephone enquiries, monitoring cameras (CCTV SIA Licence holders only), radio communication, contractor permits, log books and Building Management Systems
- On-Call duties to be carried out, scheduled via a Rota system and shared equally between those trained.
- Knowledge of in-house radio usage plus call signs
- Responsible for ascertaining all daily requirements and site needs by observing the on-site information handover procedures.
- Use patrol monitor (diester) system to assist with accident and incident control and prevention.
- When working night shifts, responsible on night shift to maintain check calls as required.
- At all times to follow through any managerial instructions
- To ensure all work is carried out in a safe, proper, and thorough manner considering Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements.
- Maintain confidentiality in all aspects of client and staff information.
- Report anything in need of repair or replacement to the appropriate person and be comfortable to escalate any issues to obtain an understanding of repairs timeframes.
- Keep your working area and space clean and tidy at all times and your tools and equipment safely stored.
- Be familiar with the required care standards regulations governing your job.
- Maintain polite and good communication with your colleagues, tenants, and shoppers at all times.
- Be prepared to receive and undertake further training as required.
- At all times to follow through any managerial instructions
Skills and Experience
- SIA licence (CCTV & Security Guarding where applicable)
- Experience of working and building partnerships with clients.
- IOSH trained desirable.
- Articulate and has the ability to communicate effectively with the clients and the IFM team
- Organised individual who can demonstrate a record of planning and managing work flows.
- Able to demonstrate an understanding of high-quality service delivery and their impact on this.
- The ability to be agile and flexible to meet the needs and demands of the role.
- Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail.
What you will get in return:
We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:
- Pension scheme (eligibility rules apply).
- Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
- Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
- HSF - Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
- Reward and Recognition Awards.
- Paid volunteering days.
- Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
- Cycle to work Scheme
- £200 Refer a Friend Scheme.
- Death in service
- Personal accident at work cover
#INDHP
Job Type: Full-time
Pay: £12.21 per hour
Work Location: In person