Overview
We are seeking a Sales Support Administrator to join our busy team. The team you’ll be joining is friendly, relaxed and has a reputation for providing excellent customer service. This is a great opportunity for an individual with a customer centric mindset to become a key member of the team within a growing company.
Responsibilities
- Answering and directing calls from customers, suppliers and other external contacts.
- Monitoring and processing enquiries, quotes, and orders from existing and prospective customers.
- Co-ordinating collection of goods from suppliers, and delivery to customers nationally and internationally.
- Responding to customer queries professionally and promptly.
- Capturing and recording all customer interactions within the Globestock CRM system.
- Liaising with production to obtain lead times for quotes and orders, when required.
- Keep customers updated on order progress and communicate any issues that may arise.
- Any other administrative tasks as and when required.
Skills
- A confident and effective communicator with excellent interpersonal skills.
- Comfortable making and receiving telephone calls to communicate clearly with existing customers.
- Strong organisational and time management skills.
- A team player who is also able to work independently.
- IT literate (e.g. Microsoft Office), and an ability to learn new IT systems.
- Focused on building positive relationships with new and existing customers by providing excellent customer service.
Qualifications / Experience
- GCSE or equivalent Maths and English (Grade 4 or C and above) essential.
- Previous experience in a similar role is not essential but would be advantageous.
Job Types: Full-time, Permanent
Pay: £25,400.00-£27,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
Ability to commute/relocate:
- Oswestry SY10 8GA: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Location:
- Oswestry SY10 8GA (preferred)
Work Location: In person