Job Description
Job Title: Sales Office Administrator
Reporting to: Sales Administrator Lead
Purpose/scope of the job: To assist with the sales administrative function within the company. To support the sales function and ensure products and services meet the customer needs. You would be part of a friendly and supportive team, working in a fast paced environment.
Main Duties:
- Answering calls in a pleasant and efficient manner and projecting a professional and friendly image to customers, suppliers and visitors.
- To process customer orders and record on appropriate documentation.
- Input orders onto Sage 200 and excel spreadsheets, and prepare various documents.
- To arrange relevant transport to ensure deliveries are made as per the customer request.
- To keep the transport teams both internal and external, up to date with relevant information such as booking in numbers and requested delivery times.
- Raising sales invoices, ensuring prices and delivery charges are correctly applied.
- Investigating customer invoice queries.
- Filing Proof of Delivery paperwork in the correct way.
- To carry out administrative procedures effectively and efficiently and to seek ways in which the Admin function can be improved.
- To work flexibly within the team in order to ensure that the Admin function maintains an excellent support function to the business.
- General filing and office duties.
- To seek out and recommend continuous improvement methods to improve and enhance the service provided.
Experience, skills, and attributes required for the Sales Office Administrator:
- Previous experience of working within a sales or administrative role.
- Experience working in and a desire to be in a customer service environment.
- Strong Microsoft Office skills is essential for this role.
- Excellent communication skills, both written and verbal.
- Knowledge of Excel and Sage Line 200
- Able to communicate at all levels and able to build strong meaningful relationships.
The standard hours are an 8 hour day Monday to Friday. Optional start times from 7am to 9.30am. There is some flexibility within these hours.
Job Types: Full-time, Permanent
Starting salary from: £25,000.00 per year
Benefits:
- Additional leave (30 days per annum)
- Free parking
- On-site parking
- Casual dress code
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Pershore: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
- sales administration: 1 year (preferred)
Work Location: In person
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Pershore WR10 2JQ: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person