Due to the continued success and recent expansion of the Richmond Motor Group, we are looking for a Sales Contact Centre Advisor to help us grow the existing team within the Customer Contact Centre based at the company’s head office in Portsmouth.
As a Sales Contact Centre Advisor you will be part of the team responsible for making appointments for the group’s 17 franchised Sales departments by dealing with different types of inbound customer enquiries and making outbound calls to our existing customers.
Previous motor industry experience may be an advantage, but not as essential as having an excellent telephone manner and a desire to deliver first class customer service. The ability to work well within a team, and being highly driven and motivated to achieve targets will be crucial attributes of the successful applicant for the Sales Contact Centre Advisor position.
Richmond Motor Group are award-winning national leaders in the franchises we represent, and therefore the successful candidate will become an integral part of an established multi-franchised company, that can offer on-going training and development, industry leading remuneration packages, and genuine opportunities for career progression.
Duties to include:
- Delivering excellent customer service via email, telephone and live chat platforms
- Converting opportunities into successful showroom appointments
- Ensuring the achievable KPI targets are met
- Maintaining our lead management system with accurate records and updates
- Developing strong working relationships with various departments within the group
- Prospecting existing customers for renewals
If you enjoy working in a busy environment and you have that ‘Emotional Spark’ that comes with an enthusiastic and motivated character, and you are obsessed with providing outstanding Customer Service, then please bring your empathetic, attentive, and friendly personality to our team by applying for the Contact Centre Advisor position today.
Benefits:
- Full-time, permanent position
- Smart/Casual Dress Code
- 30 days holiday (including Bank Holidays or in lieu of Bank Holidays worked)
- Employee Benefit Scheme with High Street discounts
- Automatic Workplace pension scheme
- Friends and Family Car Repairs, Servicing, and MOT’s
- Preferential Car-Purchasing Schemes
- Annual Christmas Party & Awards Evening
- Employee referral bonus
- Subsidised Café
About Us:
We are a family-owned business and have expanded to employ in excess of 450 people in multi-franchised Dealerships, Service Centres, Bodyshops, Fleet Sales, and Vehicle Rental operations across Hampshire, Surrey and West Sussex.
We are now a national ‘Top 50 Dealer Group’ - and due to our expansion program we are looking to grow our team further.
We are keen to recruit people who will represent our core values and help us achieve our objective to be the leading family run motor retailer in the UK by providing an exemplary and unique experience, together with the best quality products and services, all driven by the family values at the heart of our business.
Job Type: Full-time
Pay: Up to £30,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person