Job Title : Sales Consultant
Contract Type : permanent
Salary : £41,513.96 per annum
Working Hours : 35 hours per week
Working Pattern : Monday to Friday
Location : London / Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as Sales Consultant
As a New Homes Sales Consultant, you will play a vital role in selling shared ownership homes to eligible buyers across a range of new developments in London. You will be the first point of contact for prospective purchasers, guiding them through the buying journey from initial enquiry to handover and completion. This is a customer-facing role that requires strong interpersonal, organisational, and sales skills. Ideally in this role you will liaise with internal and external stakeholders pre-launch to ensure sales and marketing material is available, also you will proactively manage sales enquiries via phone, email, online portals, and in person.
About you
We are looking for someone with:
- Successful track record selling homes and strong understanding of new homes sales
- In depth knowledge of industry legislation.
- Knowledge of the conveyancing process and legal requirements related to property transactions
- Excellent oral and written communication skills
- Customer focused mindset with a commitment to delivering high quality service
- Ability to work under pressure and meet deadlines
- Excellent organizational skills and the ability to manage multiple sales pipelines
- Ability to perform in a fast-paced environment, while maintaining an enthusiastic and positive approach.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Job purpose
As a New Homes Sales Consultant, you will play a vital role in selling shared ownership homes to eligible buyers across a range of new developments in London. You will be the first point of contact for prospective purchasers, guiding them through the buying journey from initial enquiry to handover and completion. This is a customer-facing role that requires strong interpersonal, organisational, and sales skills.
- Liaise with internal and external stakeholders pre-launch to ensure sales and marketing material is available
- Proactively manage sales enquiries via phone, email, online portals, and in person.
- Qualify applicants for shared ownership in line with eligibility criteria and affordability assessments.
- Conduct viewings with customers on site.
- Guide customers through the shared ownership sales process with clarity, empathy, and professionalism.
- Progress sales through the conveyancing period through to legal completion
- Liaise with internal teams, mortgage advisors, solicitors, and other stakeholders to ensure smooth and timely completions, and 28 day exchange deadlines are met
- Provide regular updates to buyers throughout the customer journey.
- Maintain accurate CRM records and update sales reports as required.
- Deliver outstanding customer service, ensuring a positive experience at every stage.
- Achieve individual and team sales targets across multiple developments.
- Support open days, launches, and marketing events as needed (occasional evenings and weekends may be required).
- Ensure corporate annual financial year targets are met
- Ensure price lists and documentation is kept up to date
- Attend weekly sales meetings to discuss progress of sales, highlight risk and challenges
- Support the Sales Manager by providing updates on sales progression and customer satisfaction within weekly sales reports, highlighting challenges and achievements
- Ensure sales comply with policies and housing regulations
- Maintain accurate and up-to-date records of all transactions on internal CRM systems
- Understand GLA and Homes England funding requirements
- Understand Shared Ownership tenure and affordability/ eligibility requirements
- It is important that the post holder can quickly identify and report issues
- Ensuring completions meet compliance with Homes England grant funding and the Regulator of Social Housing (RSH)
- Deliver excellent customer service achieving KPI targets customer satisfaction scores
- Support the Sales Manager and Head of Sales to prepare reports for Riverside’s governance structures: for example, Group Board, Committees, Executive Directors.
- Ensure compliance with statutory regulations / legislation, especially for the functional area of responsibility.
- Ensure the New Homes Sales scheme activity reports are accurate and up to date (Spreadsheets, CRM and housing management systems) relating to ongoing and completed cases, (including CORE)
- Provide statistical data to internal stakeholders as requested and responding to any enquiries regarding this
- Work collaboratively with the wider Riverside Home Ownership team to ensure effective delivery of the service and to meet targets.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support effective operation of the service.
- Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
- Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
Person specification
- Successful track record selling homes and strong understanding of new homes sales
- In depth knowledge of industry legislation.
- Knowledge of the conveyancing process and legal requirements related to property transactions
- Excellent oral and written communication skills
- Customer focused mindset with a commitment to delivering high quality service
- Ability to work under pressure and meet deadlines
- Excellent organizational skills and the ability to manage multiple sales pipelines
- Ability to perform in a fast-paced environment, while maintaining an enthusiastic and positive approach.
- Proficiency in using Microsoft applications including Excel. Confident in learning and maximizing the use of in-house bespoke applications.
Desirable
- A Post Graduate qualification or degree
- Qualification in property or housing management
- Understanding of legal regulations surrounding Leasehold properties
- Understanding of the context of social housing within the commercial sector
- Experience of working in a busy customer facing office with responsibility for own case load.
- Knowledge of the mortgage market
- Experience in Shared Ownership and affordable Home Ownership products
- Full driving license and access to a car for business use