8 Hour Sales Assistant
Minimum 1 day a week - Weekend availability needed
Location - Selfridges Champion Concession
Please include availability
Job Purpose
❖ To maximize sales and provide excellent customer service at all times. Assisting customers in the selection and purchase of products.
❖ Following all Company standards in relation to customer service.
❖ Represent the Champion brand to the highest standards in all daily activities.
Key Result Areas
➢ To maximize every selling opportunity to achieve store and individual sales targets and KPI indicators.
➢ To provide excellent levels of customer care surpassing customer expectations at every opportunity.
➢ To identify customer needs and answer all product-related questions. Displaying excellent product knowledge and therefore able to respond to queries regarding price, location, features and benefits of Champion merchandise.
➢ To follow Company procedures and processes to maintain security of stock, customer records and cash handling.
➢ To enhance and maintain brand standards of merchandise presentation and housekeeping.
➢ To take every opportunity to capture customer data in order to augment the Champion database and encourage repeat visits and customer loyalty.
➢ To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.
➢ To attend and participate in all store meetings and training events as required, ensuring good communication is maintained.
➢ To foster a team working attitude and be open to constructive feedback.
➢ To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times.
➢ To undertake any other tasks as outlined by the store management, being flexible in approach to the business demands.
Competencies and Experience
➢ Demonstrable experience of retail sales
➢ Excellent communication skills, both written and verbal
➢ Demonstrable strong and effective sales skills
➢ Shows ‘hunger’ and ambition to achieve Company targets
➢ Successfully able to handle multiple demands and competing priorities
➢ Works effectively and efficiently
➢ Seeks opportunities to be proactive and pre-empt client needs
➢ Liaises frequently with customers to keep them fully informed
➢ Shows innovation and initiative in setting customer care standards
Personal Attributes
➢ Enthusiastic, self-confident and self-motivated
➢ Understand and represent the Champion brand attributes
➢ Demonstrates respect and politeness and regularly exceeds customer expectations
➢ Willing to adapt to change and driven to continually improve
➢ Always presents a professional image
➢ Prepared to go the extra mile to achieve targets
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.
Job Types: Part-time, Temp to perm
Pay: £12.50 per hour
Expected hours: 8 per week
Benefits:
- Employee discount
Application question(s):
- What days are you available for work (incl times)
Education:
- A-Level or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person