Rent Regulation Admin Assistant
Location: Mandela House & Work From Home, CB2 1BY
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 14.84 per hour
Job Ref: 5272906
Responsibilities
- Provide tenants with information and advice relating to any refund owed to them through the Rent Regulation Project.
- Support the Rent Regulations Customer Project Manager to deliver this time-limited project ensuring council tenants receive refunds in a timely manner.
- Work proactively, efficiently, and effectively to ensure the project achieves its overarching objectives.
- Be responsible for the delivery of the project's objectives, seeking advice and guidance from the project manager where necessary.
- Proactively input and collaborate with the manager to track the project plan and assist in revising it based on changing needs or requirements.
- Support the manager to continuously improve the processes devised to deliver this complex and time-critical project by planning, monitoring, and evaluating the project during its lifetime.
- Provide statistical analysis on the project’s performance to the manager as required.
- Assist in compiling and updating reports on the project status to present to managers, other Council Departments, Members, or Stakeholders where necessary.
- Identify customers requiring refunds, ensuring all relevant bank details are obtained, verified, and stored on the Housing Management System.
- Ensure all credits are assigned to the correct rent accounts in a timely manner to allow refunds to be processed and ensure all customers are aware of approximate timescales for refunds.
- Carry out all validity pre-checks before issuing Regulation refunds, in line with CCC’s refund and debt management policies.
- Ensure any refunds, where the tenant has previously claimed any welfare benefits, meet the requirements of the DWP and all housing benefit overpayments are recovered using the appropriate methods.
- Ensure accurate records are kept and documents are always filed correctly using the appropriate document management system, ready for Audit.
- Refer/report any instances of suspected fraud of any welfare benefits to the relevant team for further investigations.
- Assist the Manager to interpret multiple datasets, associated procedures, legislation, and policies to effectively communicate findings.
- Demonstrate an awareness and understanding of equality, diversity, and inclusion, and apply this to your role and ways of working.
- Carry out any other duties as required by your line manager from time to time in accordance with the grading of the post.
Person Specification
- Analytical and reconciliation skills.
- Legal or Finance knowledge.
- Case management & housing management systems.
- Research skills.
- Experience of working with staff teams to embrace change, maintain high performance, and seek to continuously improve services.
- Knowledge of MRI/Orchard systems.
- Experience in providing customer-focused services.
- Experience working in a time-critical environment.
- Degree level education or equivalent level of experience in a project management or project support environment.
- Legal or Finance Training (desirable).
- Excellent analytical ability, reconciliation, and advanced level Excel skills.
- Effective communication and respectful interaction skills.
- Facilitation and listening skills.
- Interpersonal and team working skills with the ability to inspire, build strong relationships, and achieve results.
- Commitment to continuous improvement and self-development.
- Ability to work under pressure with drive and self-motivation.
- Able to prioritize workloads effectively.
- Positive, committed, adaptable, robust, and confident approach.
- Knowledge of rent setting in the social housing sector and associated housing benefit legislation or associated policies and procedures.
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Job Types: Full-time, Fixed term contract
Contract length: 2 months
Pay: £14.84 per hour
Expected hours: 37 per week
Language:
- English (preferred)
Work Location: In person
Reference ID: 5272906