Receptionist

Salary - £12.21 per hour base pay + estimated service charge of £1.29 – £3.29 per hour

Company and Brand Statement:

At State of Play Hospitality, we believe in the power of hospitality to bring people together and create unforgettable moments. We’re seeking friendly and outgoing individuals to join our team. If you have a passion for providing exceptional service, a welcoming demeanour, and the ability to create a positive first impression for our guests, we want to hear from you!

Bounce has been delivering unforgettable nights out for groups since 2012 and with it, arguably, State of Play created an entirely new entertainment category. Ping pong remains hugely popular and accessible for all ages and it is best experienced with friends or colleagues hosted by one of Bounce’s Games Gurus.

Our Core Values define how we work together

We Take the Initiative - We’re Thoughtful - We Strive for Excellence - We Celebrate the Wins

Our Leadership Principles guide how we lead and grow

Listen to the Customer - Own the Problem - Test and Learn - Create Positive Energy - Show Urgency

Be Consistent and Fair - Be Both Independently Minded and a Team Player - Be a Big Person

Be Respectful of Company Resources - Deliver Results

Overview of Role

The Receptionist position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in setup. This position is crucial to the day-to-day operations from answering phones, checking in events, adding new groups into the reservation software, and introducing gaming. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart to make you the ringleader of your show each shift.

Benefits:

• Celebrate Together – An annual company party to recognise and reward our team
• Exclusive Discounts – Perks for you, your friends, and family across our venues
• Stay Fuelled – Free staff meals on shift
• Refer & Earn – Get rewarded with our Refer-a-Friend bonus
• Flexible Pay – Get early access to your earned wages with Wagestream
• Generous Time Off – 31 days of holiday per year (pro-rata), including bank holidays
• Wellbeing Support – Access to our Team Assistance Programme for confidential advice and support
• Peace of Mind – Life Insurance for financial security

Milestones

• 1 year: Enhanced Maternity & Paternity payment - as part of our family we'll help support yours
• 1 year: Volunteer Day - an annual day paid for you to give back to our local community
• 3 years: £200 bonus + holiday increase to 32 days
• 5 years': £400 bonus + holiday increase to 33 days
• 10 years': 2- week paid sabbatical

Equality Opportunity Statement

State of Play Hospitality is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and team members, regardless of race, religion, sex, sexual orientation, neurodiversity, marital or civil union status, age, nationality, disability, pregnancy, citizenship, gender identity or expression, or any other characteristic protected by law.