Salary: £12.65 per hour plus benefits
Type of work: Permanent
Location: Glasgow
About the role

We’re recruiting for a Receptionist to join our Vauxhall branch in Mount Vernon.

We offer:
33 days’ holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
And much more…

Hours:
Monday and Tuesday 1pm - 6pm Wednesday to Friday 1pm - 8pm

About the role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

Acting as the first point of contact for our customers, in person and on the phone
Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
Working proactively with all departments within the branch
Going the extra mile for all our customers

Essential skills

A fantastic telephone manner
Excellent interpersonal skills
A genuine interest in delivering excellent service and going above and beyond for our customers
The confidence to work independently and also as part of a team
Highly organised with the ability to multi-task

Nice to have (but not essential)

Knowledge of Cisco telephony
An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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Benefits

Every Arnold Clark employee is entitled to a wide range of benefits, including:

Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance