The Quality Engineer role is focused on Accreditation Management of Credentials (3rd Party authorisation) associated to sites within the EMEA region. Accreditation Management acts as a leader to gatekeep accreditation(s) and have oversight of company operated activities or service fulfilment and in a support role for Conformity Assessment Body activity.
Day to Day activities (examples):
- Organise, plan and facilitate assessments
- Act as the host for an (onsite) assessment; organise rooms, refreshments, personnel to be involved
- Act as the main contact for Accreditors, Regulators and External Scheme Owners so all activities are channelled through and are known to Accreditation Management & Strategy (AMS)
- Work with the Customer Operating Unit (COU) to collect information regarding accreditor/regulator applications and act as signatory on the application (unless another function is designated to do this)
- Support the CAB with internal and external assessments
- Support/guide a process owner in document compilation
- Own only controlled documents which are directly related to accreditation e.g. use of an accreditor symbol, the application process, accreditor schedule management
- Management of Credentials (accreditation/certification).
- Facilitate Internal and External Accreditors, Regulators, and Scheme Audits. Act as primary contact responsible for engaging with Accreditors, Regulators and External Scheme Owners. Establish and maintain accreditation (inc. scope extensions and reductions.
- When required, facilitate resolution of customer complaints.
- Facilitate understanding of the Corrective Action Request (CAR) process and possibly serve as CAR Champion.
- Participate and provide inputs for Regulatory Services owned processes (CAR, Internal Compliance Assessments and External Assessments), when requested for Management Review, per applicable standard requirements.
- Assess Management System compliance, including control of documentation and records, via the Internal Compliance Assessments Process.
- When necessary, review and approve Management System documentation, to facilitate compliance. Maintain oversight of the management system.
- Oversee the development of new Management Systems.
- Merger & Acquisitions - Management System Integration per the approved playbook or specific Master Plan.
- Support capacity for improvements, management review, risks etc
- Preferred - University degree (or equivalent) in Engineering, or related field plus generally five years of directly related experience.
- Fluent in English and local language place of residence (verbal and written) skills.
- Detailed knowledge of quality management systems and process improvement principles, tools and techniques including quality and business excellence models (e.g., ISO 9001, 17025, 17065, Lean Sigma, Baldrige / Shingo).
- Demonstrated knowledge of auditing and CAPA Principles.
- Demonstrated ability to conduct internal quality audits, root cause analysis and plan/implement corrective action.
- Demonstrated ability to analyze data, to interact with all levels of the organization, and to present and facilitate discussions of the findings.
- Ability to lead improvement teams to develop mid-level to complex processes and process maps.
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