Job Title Programme Lead
Location Walsall
Salary Competitive
Hours 37 hours per week
Are you a dynamic leader with a passion for driving innovation and excellence? Join Echo Managed Services, part of the South Staffordshire group, as our Programme Lead! You'll spearhead transformative projects, manage top-tier client relationships, and optimize processes for peak performance. If you're ready to make a significant impact in a forward-thinking organization that values collaboration, integrity, and continuous improvement, we want to hear from you!
Who we are:
Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role:
- Lead and manage a team of Workstream leads across the Implementation programme.
- Lead internal and external programme boards and associated status reporting for clear and accurate workstream activities.
- Manage programme RAID logs, change control processes, dependency mapping, action & escalation logs.
- Manage client relationships and escalations.
- Maintain high-level plans and ensure workstream plans support the high-level plan.
- Support financial forecasting through timesheet controls and forecasting spend against targets.
- Create and maintain performance dashboards to monitor KPIs, such as defect rates.
- Review communication plans across workstreams and wider teams to ensure alignment on shared goals.
- Build relationships with key stakeholders to support clear expectation setting.
- Provide impact analysis and context for decisions presented at the programme board to enable swift decision-making.
- Review and optimise current ways of working across all streams, including automation to reduce activity time.
- Define programme success criteria to ensure the team has clear goals and alignment during prioritisation conflicts.
- Manage commercial controls and project plans to ensure high-quality, on-time delivery within the agreed budget.
What You’ll Need:
- Proven experience leading projects and large-scale implementations, ideally within SaaS or cloud-based platforms.
- Experience with Salesforce or similar cloud-based enterprise platforms (desirable).
- Excellent planning and coordination skills.
- Good understanding of software development lifecycle (SDLC), DevOps, and IT operations.
- Experience in risk management, contingency planning, and incident resolution.
- Strong analytical and problem-solving capabilities.
- Ability to work in a fast-paced, complex environment with multiple moving parts.
- Excellent communication and stakeholder management skills.
What You’ll Get In Return:
- A competitive salary
- Pension scheme with employer contributions
- 25 days holiday + bank holidays
- A supportive and collaborative work environment where your ideas and contributions are highly valued
- Mentorship and guidance from experienced professionals
- 24/7 GP service.
- Access to my premier benefits – store discounts.
- Employee Well-being programme
- Free onsite parking
- Onsite Gym