Job Description
Exciting Opportunity at Pharm@Sea: Join Us as a Counter and Administrative Assistant. Pharm@Sea, a wholly-owned subsidiary of University Hospitals Sussex NHS Trust, invites talented individuals to apply for the part time position of a Counter and Administrative Assistant at our newly opened second site. Nestled within the Princess Royal Hospital in Haywards Heath, our new site provides a dynamic and rewarding career in a company dedicated to innovative hospital outpatient care. Our original site, Pharm@Sea, has experienced several years of growth and success within the Trust, and the opportunity to expand means that we can now recruit for another newly purpose-built, specialist Outpatient Pharmacy.
Why choose Pharm@Sea?
Cutting-Edge Technology: We leverage the latest advancements, including a dispensing robot and prescription tracking software, to deliver a safe, efficient, and high-quality service to our patients.
Modern, Flexible Work Environment: Our newly purpose-built pharmacy provides a contemporary and flexible workspace, empowering our staff to innovate and contribute to the development of both existing and new ancillary services, all aimed at enhancing the overall patient experience.
Commitment to Professional Development: At Pharm@Sea, we prioritise the growth of our team. With a proven track record of in-house training and development, we invest in our employees' professional progression. As we expand our services with the opening of our second site, we encourage and support the advancement of our team members.
Competitive Compensation and Benefits: Joining Pharm@Sea means enjoying an attractive bonus and benefits package, highly competitive salaries based on experience, pension contributions, and a performance-related bonus. We believe in rewarding our dedicated team members with a comprehensive set of benefits.
Contributing to Excellence: As a Counter and Administrative Assistant at Pharm@Sea, you will play a vital role in developing and maintaining standards of excellence in professional services. Your contributions will directly impact the well-being of our patients, staff, and the local community.If you are ready to be part of an innovative, forward-thinking company committed to delivering top-tier patient care, we encourage you to apply for this exciting opportunity.
Join us in shaping the future with the expansion of exceptional pharmacy services at our new, second site in Haywards Heath.
Apply now and embark on a fulfilling career journey with Pharm@Sea!
JOB SUMMARY:
The Counter and Administrative Assistant plays a vital role in ensuring a high quality patient and customer experience is maintained by acting as the first point of contact for patients and often clinical colleagues from other areas of the Trust. The role is diverse and customer focused, and includes a heavy involvement in the retail aspect of the business as well as supporting the dispensary, administration and delivery service. The post holder will be part of a small high performing team that is expected to demonstrate behaviours that promote our vison, mission and values, which are:
Vision
To provide exceptional and innovative healthcare services for our patients and customers on a multi-site basis.
Mission
We strive to provide the best possible patient experience through living our values
Values
Positive Proactive engagement through teamwork, celebrating success, however big or small.
Fair - Being considerate, inclusive and impartial towards colleagues and patients.
Honest - Communicating together to create transparency, trust and respect.
Accountable - Leading by example through taking responsibility for all we do, individually and collectively.
Dependable- Committed to delivering consistent, reliable, and flexible support to colleagues and patients.
Hours:
Saturday 9.30am - 1.30pm
Sunday 9.30am - 1.30pm
KEY JOB RESPONSIBILITIES:
1. Receive prescriptions/orders, advising patients on exemption declarations, and process on to the pharmacy prescription tracking system, ensuring accurate data entry.
2. To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement, recommend suitable products and provide advice on their correct use, referring to the Responsible Pharmacist when necessary.
3. Handle cash and electronic payment transactions using the till and pharmacy retail system.
4. Organise the timely supply of out-of-stock medication to patients and communicate any delays in supply to the appropriate person.
5. To respond to telephone, email and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the appropriate team member, liaising with the pharmacist, delivery co-ordinator or other team member when necessary.
6. To assist with stock control and the maintenance of reasonable stock levels within the retail environment.
7. Ensure displayed prices on retail and OTC lines are clearly displayed and current and maintain the reception area, patient information leaflets, posters and notices in good order.
8. File prescriptions/orders on a daily basis, and archive monthly according to pharmacy legislation.
9. Perform various administrative tasks such communicating with departments, requesting prescriptions, and organising work flow as directed by the Lead Pharmacist.
10. Help promote and support additional pharmacy services, such as flu vaccinations, as needed.
11. To undertake any other duties that may reasonably be required.
12. To demonstrate the company’s values and behaviours.
JOB REVISION
This job description should be regarded as a guide to the duties required and is not definitive or restrictive in any way. The responsibilities of the post may be varied from time to time by the Pharm@Sea Board in response to changing circumstances. You will be required to train for this post at both our Brighton site and Haywards Heath site and may be required to work cross-site as required by the needs of the business.
This job description does not form part of the contract of employment.
ADDITIONAL INFORMATION:
Key Internal & External Clients:
· All Pharmacy teams
· GP’s / nurses / clinical staff
· Patients / customers
· Board of Directors (Pharm@Sea)
Additional Information:
- At no time should the post holder work outside their defined level of competence or outside of defined SOPs. If the post holder has concerns regarding this they should immediately discuss this with their Manager.
- All staff who are members of a professional body must comply with standards of professional practice/conduct. It is the post holder’s responsibility to ensure they are both familiar with and adhere to these requirements.
- The post holder has a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within policies and procedures.
- This job description is not inflexible but is an outline and account of the main duties. Any changes will be discussed fully with the post holder in advance.
- This job description will be reviewed periodically to take into account changes and developments in service requirements.
- There is a requirement to participate in rostered shift working including evening, weekend and bank holidays in line with the needs of the business
Confidentiality and Information Security:
As an employee you will be required to uphold the confidentiality of all records held by the organisation, whether patient records or and other Company information. This duty lasts indefinitely and will continue after you leave the organisation’s employment.
All information which identifies individuals in whatever form (paper/pictures, electronic data/images or voice) is covered by the of the Data Protection procedures as set down by the Company as a result of the General Data Protection Regulations, May 2018 and should be managed in accordance with this legislation.
BENEFITS:
Company events,, Cycle to work scheme, Employee discount, Incremental annual leave policy e.g. ability to gain up to 1 extra week A/L over 5 years of continuous service,
Supplemental pay types: Performance bonus
Ability to commute/relocate: Haywards Health: reliably commute or plan to relocate before starting work. Availability to work cross-site in Brighton for training or short-term staffing needs.
Job Type: Part-time
Benefits:
- Company events
- Discount scheme
- Cycle to work scheme
- Employee discount
Job Types: Part-time, Permanent
Pay: From £12.86 per hour
Expected hours: 8 per week
Benefits:
- Company events
- Cycle to work scheme
- Employee discount
- Sick pay
Application question(s):
- Have you completed the Pharmacy Medicines Counter Assistant course?
Experience:
- Customer service: 1 year (required)
- Administrative : 1 year (required)
Work Location: In person