Prescription Clerk
We have an exciting full time opportunity for a motivated and committed Pharmacy Administrator to join our friendly, enthusiastic and supportive team 5 days per week on a permanent basis.
The Pharmacy Administrator provides a key role in supporting the clinicians, administration team & patients in the preparation of repeat prescriptions for our patients. You will be the main point of contact for Patient enquiries about their prescriptions, so resilience is important. You will be liaising on sensitive medical information, so a caring customer service communication style is essential.
To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving on a day to day basis on issues relating to your work, you will also enjoy working closely as a Team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.
Key Tasks & Responsibilities
Duties will include coordinating and preparing repeat prescriptions for our Patients, data entry onto Patient records, EPS and Patient and Pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels:
· Work with our GPs and pharmacy team to provide a responsive repeat prescription service delegated to the Prescription team as appropriate.
·Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
·Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.
·Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions.
· Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews or changes.
·Liaise with pharmacists on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
·Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
·Respond to enquiries from Patients, carers, secretaries, NHS administrators, Consultants or the Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.
·Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians.
· Post and email written correspondence as appropriate to deliver the requested correspondence in a timely manner, and ensure this is recorded in the patient record.
·Ensure you are keeping patient information updated and that patient information is secure/kept confidential at all times.
·Maintain accurate patient records promptly and quickly - entering data in accordance with reporting requirements.
· Keep up to date with the Practice’s formulary and the National restricted drugs list.
·Bring any queries to the attention of the relevant doctor, to include under and over usage.
·Issue nursing supplies – e.g. dressings, catheters – if advised by a suitably trained nurse.
· On the doctors’ instructions, inactivate drugs that have never been issued or have not been issued for a specified period of time.
·Liaise with external Pharmacy services and patients as necessary to resolve queries.
·Build good working relationships with local Pharmacies to help enable our prescription service.
·Check emails regularly and deal with them appropriately.
·Create ‘tasks’ and assist Clinicians in managing document workflow relating to prescriptions.
·Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure.
·Ensure you have adequate stationery supplies in stock (Prescription Pads).
·Escalate any problems to your line manager or practice manager that you need support with.
·Provide cover for members of the Prescription team during periods of sickness and annual leave.
·Undertake training as requested to support safe and effective services for the Practice.
·Carry out any other duties as may reasonably be requested by the GPs/practice manager/line manager
The role will work alongside our existing clinical team of 5 partners, 6 salaried GPs, registrars, an advanced nurse practitioner, pharmacists, pharmacy technician, three practice nurses and one HCA.
Person Specification
We are looking for an experienced, enthusiastic, reliable and flexible person with an eye for detail with positive attitude who has the desire to make a difference to the lives of our patients in our community. If you are caring, dedicated, reliable and person focused, then this could be the job for you!
You will Work closely with the practice teams, pharmacy colleagues and patients to ensure coordinated and efficient processing of prescription requests.
Ideally the candidate will have a minimum of one years experience of processing Prescriptions using SystmOne but full training can be given to the right candidate.
Our ideal candidate must have excellent computer and people skills and a good willingness to learn.
Overview of organisation
Mile Oak Medical Centre is a very busy GP practice based in Portslade, East Sussex with over 8,700 registered patients.
Supporting the whole practice team is very important to us and we have a daily morning huddle, weekly clinical meetings and lunch together every day. We are busy but have put in place lots of techniques to take the pressure off the clinicians while providing excellent patient centred care. We have an expanding multidisciplinary team including a pharmacy team and we also have Primary Care Network ARRS staff attached to the practice including a social prescriber, mental health workers and a physiotherapist.
We have an excellent reputation as being innovative and forward-thinking, whilst offering a high standard of patient care. We are a well-established training practice for GPs and Nursing students, are situated in a large purpose built premises and a member practice of West Hove PCN. With the help of the whole team, we are striving to become the greenest practice in Brighton.
If you would like to know more, we would love to hear from you.
Job Types: Part-time, Fixed term contract, Temp to perm
Contract length: 6-12 months
Pay: From £12.21 per hour
Benefits:
- Company pension
- Sick pay
Application question(s):
- Please remember to indicate in your application any days you are not able to work.
Experience:
- Prescription Processing: 1 year (required)
Work Location: In person