Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues in a timely and professional manner. This role requires strong communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment.
Duties
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle complaints and resolve issues promptly while maintaining a high level of customer satisfaction.
- Upsell products or services when appropriate to enhance customer experience and meet company goals.
- Maintain organised records of customer interactions and transactions for future reference.
- Collaborate with team members to improve service delivery and share best practices.
- Stay updated on product knowledge and company policies to provide informed assistance.
Requirements
- Proficiency in English is essential; proficiency in Spanish or other languages is highly desirable (bilingual candidates are encouraged to apply).
- Excellent phone etiquette with the ability to communicate clearly and effectively with customers.
- Strong time management skills with the ability to prioritise tasks efficiently.
- Organisational skills to maintain accurate records and manage multiple inquiries simultaneously.
- Basic maths skills for processing transactions and handling payments accurately.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.
- Previous experience in customer service or related fields is an advantage but not mandatory.
- An interest in animals, ideally owning pets or having some experience with animal care or handling is mandator.
- Ability to work flexibly, including weekends.
Join us in delivering outstanding service while growing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: £12.21-£12.50 per hour
Expected hours: 40 per week
Application question(s):
- Suitable experience working with pets
Experience:
- Retail preferably in Pet Supplies sector : 1 year (required)
Work Location: In person