Job Summary
Are you someone who thrives on helping others, staying organised, and delivering a seamless experience for every patient? We are looking for a Patient Care Coordinator to join our dedicated team in providing exceptional service and administrative support to patients and their families.
Duties
- Answer incoming calls with empathy and professionalism, making patients feel supported and understood
- Assess patient needs and guide them toward the most appropriate services
- Complete data entry and manage patient records with accuracy and efficiency
- Liaise with clinicians, admin teams, and patients to ensure smooth, timely coordination
- Confidently discuss and upsell relevant services to enhance patient outcomes
Skills
- Proficiency in English with excellent communication and phone etiquette
- Ability to multitask and stay organised in a fast-moving, high-demand setting
- A compassionate, patient-first approach in every interaction
- Strong attention to detail and administrative accuracy
- Experience in healthcare, customer service, or administration is a plus
- A growth mindset and enthusiasm for developing into a senior role
If you're looking for a role where you can make a real difference, grow professionally, and thrive in a vibrant, supportive team, this is the opportunity for you.
Job Types: Full-time, Permanent
Pay: £12.21 per hour
Expected hours: 37.5 per week
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Hinckley LE10 1DA: reliably commute or plan to relocate before starting work (required)
Experience:
- Patient care: 2 years (preferred)
Work Location: In person