ADI Snap One now have the opportunity for a Partner Support Specialist to join our team in Chadderton, Oldham working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).
As a Partner Support Specialist you will be responsible for supporting our Snap One colleagues by providing world class customer service and support to new and existing customers based in the UK and Europe
This role will suit an individual who is comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. You will perform calm under pressure while meeting customers’ needs, have an eye for details and excellent follow up.
Key Responsibilities
- Handling sales orders/ returns for our UK and European customers online and via email.
- Assisting our customers with order/delivery discrepancies conducting a full investigation to a satisfactory resolution.
- Payment processing, account reconciliation, sending regular statements and relaying information on account balances. Chasing overdue accounts.
- Other duties include new partner account processing. Special projects as assigned by manager
YOU MUST HAVE
- Excellent customer service, including written and verbal communication skills.
- Excellent organisational, multi-tasking, and problem-solving skills.
- Standard computer skills required with functional knowledge of Microsoft Office products.
- Ability to work independently, and function within a team environment.
- Ability to understand how to use multiple internet-based systems/platforms. Must be detailed oriented and possess excellent follow up skills.
WE VALUE
- Previous internal sales or customer service experience working in an electronics or consumer goods environment
- Experience working within ERP systems, i.e., SAP, Salesforce.
- Experience of export processes including application for CoO and supporting documentation. Multi language speaker would be advantageous but not essential
WHAT'S IN IT FOR YOU
- Join us to work in a collaborative team, with the opportunity to be mentored by experienced leaders.
- Agile environment, with challenges that will drive your continued professional development.
- Hybrid working environment (3 days in the office and 2 days from home)
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Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.