Participant Supporting Coordinator

Concordia exists to promote and build international peace and equality. We do this through cross cultural work and volunteer placements.

Between 1943-2024, Concordia supported an estimated three-quarters of a million people to take part in activities and projects that support communities both in the UK and across the globe. Whether bringing people from overseas to the UK, or sending UK citizens abroad, we aim to provide life-changing opportunities.

Today, we continue to place international workers on UK farms to carry out a range of seasonal work, as well as helping to bring in harvests and feed the nation while enabling prosperity for the communities of workers back home. We also facilitate volunteer placements, for individuals and groups, specialising in international and cross-cultural exchange.

We are seeking a Participant Support Coordinator with strong customer service skills to be the first point of contact for seasonal workers, ensuring they feel welcomed, supported, and heard by responding to their enquiries, concerns, and issues during and after their stay in the UK.

The role incorporates three key areas:

Worker Support

· Be the first point of contact and support for seasonal workers, providing support, ensuring excellent customer service and resolving issues where possible.

· Communicate effectively with workers, recruiters and growers whose first language is not English

· Handle questions from agents and potential participants with regards to placements and recruitment processes where necessary

· Ensure the government’s Seasonal Worker Scheme rules are followed

· Deal with enquiries and complaints from growers, workers and recruiters in a prompt and courteous manner, resolving them where possible or escalating if necessary.

· Ensure the worker recruitment and induction process is well managed

· Review and circulate worker information pack

· Circulate participant surveys and analysing results

· Assist with participant insurance claims, including complex health situations

· Handle participant concerns/ complaints and oversee the complaint process

· Monitor worker dismissals

· Handle serious incidents/ safeguarding, liaising with growers and workers where appropriate

· Act as a Concordia Safeguarding Officer, attending training where relevant

· Liaise with recruiters and growers, visiting farms in person where appropriate

· Maintain regular contact with all growers in order to monitor their requirements and any changes necessary ensuring they are updated with any significant changes as appropriate

· Support new growers with the registration process and giving advice and guidance ensuring all paperwork is completed answering any questions they may have.

Management

· Supervise the Operations Support team members where appropriate

· Stay up to date with industry changes to employment regulations and right to work checks (such as by attending webinars)

· Undertake risk assessment of countries

· Report concerns to GLAA as necessary

· Act as the Concordia Anti-Modern Slavery Champion

· Achieve KPIs and targets as agreed

Administration

· Manage the worker support inbox

· Monitor enquiries and create reports using Microsoft Excel and analysing data relating to worker support team duties

· Oversee return tickets, overstayers and asylum claims

· Report on training needs, software issues/upgrades and other operational issues.

· Monitor Concordia central and take on tasks where relevant to ensure statistics are kept low, as well as work on specific dashboard activities

· Ensure all records/reports are kept up to date and accurate

· Process transfer requests by matching skills and availability of participants to the growers needs.

· Any other duties as required to support the general business of Concordia

We’re looking for a candidate with proven customer service experience in a fast-paced environment. You’ll bring excellent communication skills, the ability to multitask under pressure, and a proactive, people-focused approach to supporting others.

Closing date for applications: 19 September 2025

Due to the high volume of applications, only shortlisted candidates will be contacted. If you have not heard from us by 26 September, please assume that your application has not been successful on this occasion.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: £27,500.00-£30,000.00 per year

Benefits:

• Additional leave
• Company pension
• Work from home

Ability to commute/relocate:

• Brighton BN41 2HA: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Brighton BN41 2HA