Key Responsibilities Communicate clearly and professionally viatelephone and email, using excellent spoken and written English. Respond to a high volume of patient enquiries (100+ calls/emails daily) with empathy and efficiency. To be trained and become proficient in multipleInformation Management & Technology (IM&T) systems. These include Microsoft Outlook; theElectronic Referral Service (ERS); and CareFlow Patient Administration System (PAS) / Electronic Patient Record (EPR).

Become familiar with outpatient administrative and clerical processes and procedures, able to deal with a broad range of outpatient queries. Accurately log and update patient information to ensure records are current and complete. What Were Looking For Strong communication skills and a confident, friendly approach. Ability to multitask and remain composed in a fast-paced environment.

A commitment to delivering high-quality, patient-focused administrative support. A proactive attitude and solid work ethic, where all interactions are recorded for quality and statistical purposes. Please note the working conditions/effort indicated on the job description. Previous applicants for this role will not be considered.