Operations Support Administrator
Location: Preston (PR3 2YT)
About Eco Providers Ltd
Eco Providers Ltd is a leading name in the UK’s energy-efficient home improvement sector. Over the past two years, we’ve achieved significant growth by delivering exceptional services in Home Insulation, Heating Upgrades, and Renewables. With our latest expansion into Air Source Heat Pumps, we are proud to be helping the UK meet its ambitious Net Zero goals.
Our market-leading packages are deployed nationwide, making a real impact on the region’s sustainable future. We foster a professional, supportive working environment where personal and business development go hand in hand. As we continue to grow, we're looking for motivated individuals who share our commitment to excellence to join our team.
The Role
We are currently seeking an Operations Support Administrator to assist our Operations Manager in coordinating the smooth day-to-day running of our install teams. This varied role will give you exposure to many aspects of our operations, making you an integral part of the team. Responsibilities include:
- Organising installers’ diaries and booking accommodation as required.
- Contacting customers to schedule installations and repairs, and ensuring works are completed as planned.
- Managing fleet administration: arranging services, MOTs, tyre replacements, and repairs with local suppliers.
- Updating and maintaining internal CRM systems.
- Collecting and chasing compliance paperwork, including photographic evidence, electrical certification, and other installation documentation.
- Collaborating with other departments to support project delivery and company objectives.
- Acting as first point of contact for customer operational queries.
- Handling customer operational complaints, escalating where appropriate.
- Performing other ad hoc duties as required.
About You
- Minimum 2 years’ experience in a similar administrative or operations support role.
- Experience with fleet management responsibilities.
- Confident using IT systems and CRM software.
- Excellent organisational and communication skills.
- Ability to work proactively in a fast-paced environment.
What We Offer
- Competitive salary
- Pension scheme
- 23 days annual leave plus bank holidays
- Additional birthday holiday after 12 months’ service
- Company incentive scheme and regular social events
- A supportive and professional working environment
How to Apply
If you're ready to join a growing company making a real difference, please send your CV to recruitment@ecoproviders.co.uk or call 0330 0580236 (option 4) for more information.
Due to the high volume of applications, we may be unable to respond to every applicant individually. If you have not heard from us within 14 days, unfortunately your application has not been successful on this occasion. Thank you for your interest in Eco Providers Ltd.
#OFE
Job Types: Full-time, Permanent
Pay: £26,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free fitness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Experience:
- Operations Administration: 2 years (required)
- Fleet Management: 1 year (preferred)
Work Location: In person