Harrison Drury is a market leading Firm of solicitors with offices across the North West servicing both business and private clients. We have been successful for a fifth time placing in the Top 100 Best Companies to work for in the UK.
We are an employer of choice because we have a culture that challenges the conventional law firm approach and focusses our energy on getting great results for our clients, while attracting and developing brilliant people.
The Operations Administrator plays a key role in ensuring the smooth operation of the firm’s office environment, supporting a professional and secure workspace for our people, clients, and visitors. This role involves both administrative responsibilities and hands-on physical tasks to ensure the smooth functioning and safety of our workplace environment. This is varied and interesting role which involves managing facilities services, coordinating support requests from our employees, liaison with suppliers, and maintaining compliance with health, safety, and confidentiality standards expected in a legal practice.
The role:
- Assist with the day-to-day co-ordination of office premises requirements, ensuring a clean, safe, and professional environment for legal professionals and clients.
- Act as the first line point of contact for all facilities-related issues/request, including maintenance, security, and office supplies.
- Process orders of facilities-related supplies working closely with branch receptionists to achieve the most cost-effective solutions. Coordinate with external contractors and service providers (e.g., cleaners, building maintenance and security) to ensure service quality and adherence to confidentiality protocols.
- Attend offices to meet contractors for general maintenance and co-ordinate branch requirements relating to premises and facilities
- Provide assistance to other business support teams as required to assist with the set up and supplies for training, CSR events, staff meetings etc.
- Assist with office moves, workstation setups, and space planning in line with legal team requirements.
- Maintain accurate records of service contracts, maintenance logs, energy meters readings and compliance documentation.
- Support the Head of Estates with health and safety regulations, including fire safety, access control, emergency procedures and our net zero strategy
- Collaborate with central business support functions and legal services teams to assist with office operations
- Provide ad hoc support for the Senior Executive Assistant and reception services during holidays and periods of general absence.
Essential experience:
- Experience in operations/facilities administration
- Strong organisational and problem-solving skills with attention to detail.
- Proficiency in Microsoft Office and familiarity with facilities management systems.
- Capable of performing tasks which may be physically demanding at times, in accordance with health and safety guidelines.
Desirable experience:
- Experience of working in the legal sector
- First aider and fire warden experience
- Understanding of confidentiality and data protection requirements in a legal setting.
Qualifications / Technical competencies:
- Experience of working with business systems
- Fully proficient working with the Office 365 Suite
- Certification in Facilities Management (e.g., IWFM, BIFM) or equivalent.
- Familiarity with legal office operations, including client meeting protocols and document security.
- Full clean UK driving license and ability to drive the Company electric van as required
Behavioural competencies:
- Excellent communication skills, with the ability to develop strong working relationships with colleagues at all levels
- Delivers high levels of customer service and is pro-active in identifying and solving problems
- Ability to manage multiple priorities and respond to urgent issues calmly and efficiently.
- Has excellent planning and organisational skills
- Demonstrates our values in everyday working life, including:
- Focuses on delivering an outstanding service
- Works as a member of one large HD team, and collaborates and engages constructively with colleagues
- Communicates honestly and respectfully with colleagues and clients
- Takes accountability for delivering own personal objectives
This list is not exclusive or exhaustive and, as in the Contract of Employment, the company reserves the right to reasonably vary these tasks to meet the business need from time to time.