Job Overview
Al Manar Islamic Shop Ltd specializes in the wholesale and retail sale of high-quality perfumes and Islamic cultural clothing for both men and women. We are committed to providing exceptional customer service while offering top-grade products to our valued clients across the UK.
We are currently seeking a Sales Assistant to join our dedicated and growing team at Al Manar Islamic Shop Ltd. This role is essential in supporting our online sales operations and ensuring a seamless customer experience from order placement to delivery. The ideal candidate will have a strong attention to detail, good communication skills, and a proactive approach to customer service.
Responsibilities:
- Manage and process online orders through platforms such as the company website, eBay, Amazon, and other marketplaces
- Communicate with customers via email, phone, and messaging platforms to provide prompt and courteous support
- Handle product inquiries, order updates, and resolve complaints .
- Update and maintain online product listings, including writing accurate descriptions and uploading high-quality images
- Monitor stock levels and notify the team of low inventory or high-demand items
- Coordinate with the packing and dispatch team to ensure timely and accurate delivery of orders
- Manage returns, refunds, and exchanges in accordance with company policies
- Maintain accurate records of sales, communications, and transactions
Qualifications:
- Proven experience in online sales, e-commerce, or a customer service role (preferred but not essential)
- Fluency in English, Bengali (Bangla), and Urdu – both spoken and written, is essential
- Strong communication and interpersonal skills
- Good computer literacy and familiarity with e-commerce platforms (e.g., Shopify, eBay, Amazon, or WooCommerce)
- Basic understanding of order management systems and inventory tools
- Ability to multitask, prioritise, and work efficiently under pressure
- A positive attitude, team spirit, and a commitment to excellent customer service
- Knowledge of Islamic products and cultural sensitivity is an added advantage
If you are passionate about sales and enjoy working with people, we encourage you to apply for this exciting opportunity as a Sales Assistant!
Job Types: Full-time, Permanent
Pay: £26,420.00-£32,000.00 per year
Additional pay:
- Performance bonus
Schedule:
- Weekend availability
Work Location: Hybrid remote in England, E14 3PW
Application deadline: 14/08/2025
Reference ID: Almanar 02
Expected start date: 12/09/2025