Noticing Co-ordinator
Department: United Utilities
Employment Type: Full Time
Location: Lingley Mere
Reporting To: Lauren Hodson
Compensation: £26,000 - £28,000 / year
Description
You will be based at the United Utilities Office in Lingley Mere, Warrington however will occasionally be required to work at our Worsley Head Office Depot.Working as part of the noticing team and working side by side with the programme team on the New Connections contract.
Satisfaction of customers is measured through a new regulatory measure called D-MeX. You will work closely with the United Utilities programming team alongside the Network Plus Operational team to influence a dramatic improvement in the D-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s Connections services.
Key Responsibilities
- Submitting and obtaining the required permitting details to ensure we hit the customer and client programmed W.O.D.
- Understanding and being able to navigate the Street Manager and Aurora management systems.
- Liaise with the contract area Managers and Supervisors to ensure permits are worked to correctly and everybody understands the durations etc.
- Managing and updating the system, tracking progress, maintaining timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Request TTRO’s, co-ordinating with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc and associated permits in real time.
- Raise purchase orders through the Network Plus procurement team to pay for 3rd party invoices for TTRO’s.
- Attend the daily and weekly programming calls and manage progress ensuring the teams are working to the correct permitting conditions.
- Liaising with local authority’s and client representatives
- Coordinating with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc
- Transmit notice/permit requests in a timely manner, open and close street work notices/permits and submit final registrations as required.
- Identify street works issues and apply early intervention and escalate street works compliance issues where appropriate
- Analyse and respond to Section 74 charges & fixed penalty offences
- Run and circulate daily jeopardy reports as required
- Monitor and chase any outstanding issues
Experience and Qualifications
- Experience of working within the Utilities sector
- Street Manager and Aurora management experience with sound knowledge and understanding of statutory requirements
- Be IT and system literate
- Strong written and verbal communication skills
- Able to work in an organised manner to meet important deadlines
- In depth understanding of the operational activity
- Exceptional organisational skills
- Good working knowledge of Microsoft Office systems
- Strong planning and organisational skills
- Ability to communicate effectively under pressure
- Job Type: Full-time 08:00 – 16:00.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
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