AG Hotels Group is seeking an experienced and confident Night Receptionist to join our Kiln Hotel in Wakefield. The ideal receptionist should be friendly and hospitable. We are looking for someone who puts our people at the heart of everything we do, is passionate for customer service and hospitality.
You would be responsible for following activities on a day-to-day basis. This role is primarily for Friday and Saturday.
Key Responsibilities:
- Greet all guests warmly upon arrival and departure.
- Handle check-ins, check-outs, and guest queries efficiently and professionally during night shifts.
- Handle cash and credit card transactions accurately
- Perform nightly audit procedures as required, including reconciling daily revenue and preparing reports.
- Assist with reservations and handle telephone/email inquiries promptly and courteously.
- Monitor the security of the hotel during the night, ensuring health, safety, and emergency procedures are followed.
- Handle and resolve guest complaints effectively, escalating issues when necessary.
- Ensure the reception and public areas remain clean and presentable.
- Support colleagues across departments to deliver seamless guest experiences.
Requirements:
- Previous Front Office/Reception/Customer Service experience preferred (hotel night experience is an advantage).
- Excellent communication and interpersonal skills.
- Ability to work independently and remain calm under pressure.
- Attention to detail with a proactive and problem-solving approach.
- Knowledge of PMS is preferred but not essential.
- Flexibility to work nights, including weekends and public holidays.
- Right to work in the UK.