The Langham, London; Europe’s first Grand Hotel is currently recruiting for Night Receptionist (on a part-time basis, 30 hours a week) to join our talented Front Office team. We’re an equal opportunities employer, and we welcome and value applications from all communities.

ABOUT THE ROLE

In the role of the Night Receptionist, your key focus will be to:

• ensure that all guests have received an efficient and friendly check-in, rooming and check-out procedures
• respond to all guest queries and be proactive in your approach
• dealing with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary
• ensure that the requirements of the hotel’s credit policy are adhered to without exception unless instructed otherwise by the Night Manager
• maintain an excellent standard of computer input in accordance with departmental standards

ABOUT YOU

• previous experience in a similar role or an operational and guest-facing role in a similar Hospitality environment
• excellent customer service skills
• great attention to detail
• ability to work under pressure
• immaculate personal presentation
• previous experience of Opera PMS (advantageous)

YOUR BENEFITS

Financial Wellbeing

• Paid Overtime
• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

Mental Wellbeing

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Eye test vouchers

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