Who Are we?
Nestled above to The Woodmans Arms, The Nest is a modern and stylish retreat offering guests a unique and comfortable stay with a touch of rustic charm. We're known for our warm hospitality, attention to detail, and peaceful surroundings, and we're looking for a reliable and responsible Night Porter to join our team and help ensure a smooth and safe overnight experience for our guests.
Job Overview
As a Night Porter, you will be the first point of contact for any late-arriving guests and the go-to person during the night shift. You’ll play a key role in maintaining the safety, cleanliness, and overall guest experience during nighttime hours. This is a great role for someone who is proactive, dependable, and enjoys working independently.
Job Responsibilities
- Greet and assist late check-in guests, providing a warm and professional welcome
- Monitor the premises and ensure the safety and security of the building and its guests
- Carry out regular security checks throughout the night
- Handle basic housekeeping duties (e.g., cleaning public areas, preparing for morning breakfast setup and setting up for weddings)
- Respond promptly and professionally to guest requests or emergencies
- Complete a coherent handover and communicate any issues to the daytime team
- Support with setting up breakfast service or restocking supplies as required
- Maintain a clean and tidy reception area
Job Requirements
- Previous experience in hospitality, security, or night shift roles preferred (but not essential)
- Excellent communication and interpersonal skills
- Calm under pressure and able to handle issues independently
- Reliable, trustworthy, and punctual
- Strong attention to detail and pride in maintaining high standards
- Basic computer literacy (for check-ins, logs, etc.)
- Flexibility to work weekends and bank holidays as required
Job Types: Full-time, Part-time, Permanent
Pay: £13.00-£13.50 per hour
Expected hours: 20 – 40 per week
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
Location:
- Newcastle upon Tyne NE16 5BB (preferred)
Work Location: In person