Full Job Description
We are looking for a Night Porter to join our friendly team at The Bell Inn, New Forest.
The ideal Night Porter will essentially be:
- Reliable, pro-active professional.
- Previous work history in a similar role.
- Flexible and adaptable with tasks and working hours
- Organised with attention to detail.
- A passion for hospitality and customer/guest service
- A team player who is able to work with minimum supervision
- Experience of food and beverage handling would be beneficial
- Excellent communication skills - orally and written English.
Night Porter responsibilities will include:
- Ensuring the safety and security of every guest and staff member
- Carrying out a regular security check and walks in all areas of the hotel and outer hotel, logging any maintenance issues needed
- Meeting all guest requests/queries/calls in a positive, efficient and friendly manner.
- Assisting in the setting the hotel’s function rooms.
- Carrying out all night audit procedures according to company policy.
- Preparing and serving food and drink from the menu.
- Assisting in the preparation of the breakfast service.
- Being fully aware of all emergency, health & safety procedures.
- Following all guest's arrival and departure procedures to the letter
- Ensuring all guest wake up calls are delivered as requested.
- Preparing full handovers for the morning teams and notify senior management of any incidents.
Job Type: Full-time
Pay: £12.50-£13.50 per hour
Expected hours: 40 per week
Benefits:
- Discounted or free food
- Free parking
Ability to commute/relocate:
- Lyndhurst: reliably commute or plan to relocate before starting work (required)
Work Location: In person