NHS Co-ordinator | Administration | Private Hospital | Full Time | Permanent |Chatham
Spire Alexandra Hospital are looking for an experienced NHS Co-ordinator to join the administration department on a full time (37.5hrs per week) permanent basis. The post holder will be required to work collaboratively with the Capacity Managers to analyse clinic provision and capacity and proactively identify areas for improvement.
Spire Alexandra Hospital offers world-class care and is part of one of the UK’s most respected private hospital groups. We offer fast access to high-quality healthcare, from consultations and advanced diagnostics to personalised treatments and expert aftercare.
Duties and responsibilities
- Develop and maintain effective communication with a multi-disciplinary team, demonstrating interpersonal skills when dealing with all staff across Spire, using persuasion, tact and reassurance where necessary.
- Develop effective working practices with the Capacity Managers to communicate clinic analysis and promote collaborate working to maximise clinic capacity, identifying any areas of inefficiency.
- Engage and demonstrate good working relationships with individuals and teams to influence and motivate them to work with the service to achieve necessary performance targets.
- Maintain confidentiality and discretion and comply with the terms of the GDPR and local Spire policies.
- Assist with investigating complaints, in line with Spire policies.
- Responsible for actively monitoring RTT targets, flagging any potential breaches which may impact on patient care in a timely manner.
- Contributes to the implementation and development of office systems, control processes and risk management arrangements to ensure effective delivery of service.
- Identify and propose changes to support best working practice and update department operating procedures and policies.
- Responsible for the maintenance of and continued accurate updating of both national and local databases including SAP and other patient data systems.
- Takes formal departmental minutes of meetings when required.
- Provide clinical administration support for audit and trials.
- Ensure all audits are performed and to submit data and performance reports to SMT.
- Liaise with the trusts and update RTT position and pathways
- Liaise with patients to agree TCI, OPA to prevent breaches and track their pathways.
Who we're looking for
- Must be highly organised and accurate and works well to tight deadlines
- Experience working in a similar environment would be beneficial but by no means necessary as full training will be provided
- Must be a good communicator and have good computer literacy
- Must work well as part of a team
- NVQ Level 3 in administration or Information Technology and/or equivalent experience required.
Contract: Permanent
Hours: Full-time permanent. Working Hours: Monday-Friday 9.00-17.00
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free onsite parking
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact alison.roberts@spirehealthcare.com
For us, it's more than just treating patients; it's about looking after people.
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.