Job Title: Mobile Support Worker

Department: Ealing DVA Service – Supported Housing

Reports to: Service Manager/Deputy Manager

Location: Ealing

About Us

Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.

We are now looking for a Mobile Support Worker to join us on a part-time basis, working 18.75 hours per week, for a fixed term contract until 31st March 2027.

The Benefits

Salary of £32,416.94 per annum (pro rata)
Attractive pension scheme
Perkbox
Buying and selling annual leave
Health Shield
Season Ticket loan
Subsidised gym membership
Course Funding

This is a meaningful opportunity for a compassionate professional with experience working with adults in a related social care setting to join our dedicated organisation, standing alongside women as they rebuild their lives and futures.

You’ll be part of a team that believes every woman deserves safety, dignity, and the chance to thrive, knowing that your daily efforts are helping to create a more equal society where women and children can flourish free from fear.

This is more than just a job - it’s a chance to stand with women, champion change, and be part of something truly meaningful. Apply today and help us continue our vital mission.

The Role

As a Mobile Support Worker, you will provide compassionate and practical support to women and their children across our supported housing services.

Managing your own caseload and key work, you will step into placements covering short and medium-term vacancies, supporting women experiencing domestic violence, resettling after prison, or managing complex needs.

You will conduct risk assessments, develop individual support plans, and advocate for women’s housing, welfare, and legal rights.

Practical and emotional support will be at the heart of your work, from helping with benefits applications and accessing healthcare, to facilitating group sessions that build life skills, resilience, and understanding of issues such as substance use and mental health.

Additionally, you will:

Manage housing responsibilities
Support move-on strategies and provide ongoing advice to women leaving the service
Maintain accurate case records and ensure compliance with safeguarding, confidentiality, and quality standards

About You

To be considered as a Mobile Support Worker, you will need:

Experience of working with adults in a related social care setting
Experience of working in a support role to promote independence
Demonstrable experience of undertaking individual assessments
An understanding of local and national approaches to tackling domestic abuse
Up-to-date knowledge of legal rights
A qualification or relevant training regarding the issues around domestic violence and abuse, problematic substance misuse and the criminal justice system

You will also need training in relevant topics, including legal, housing, welfare rights, safeguarding and Protection of Vulnerable Adults (POVA).

Please note, this role is subject to an enhanced DBS check and open to women only (as per exemptions under the Equality Act 2010 Schedule 9, Part 1).

Candidates interested in applying should attach a cover letter outlining how they meet the essential criteria specified in the person specification as well as how they think they meet Housing for Women’s EPIC values.

Other organisations may call this role DVA, IDVA, Domestic Violence Advisor, Independent Domestic Violence Advisor, Support Worker, Housing Support Worker, Refuge Support Worker, Refuge Support Officer, or Women’s Support Worker.

Housing for Women is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a meaningful role as a Mobile Support Worker, please apply via the button shown.

Overall Aim

Working on placements covering short and medium term staff vacancies across all supported housing services as designated by director of supported housing
Work alongside other support staff to provide a safe and empowering environment for women and their children/dependents within our services
To be responsible for implementing a range of interventions and support measures as part of an integrated package of support to women experiencing DVA, escaping DVA and/ or resettling following release from prison with additional complex needs.
Key objectives are to advocate on women’s behalf or empower them to fully access their welfare, legal, social and housing rights and deliver quality services within our Quality Assessment Framework ensuring continuous improvement.

Key Responsibilities

Customer Focus

Take responsibility for the effective day to day management and smooth operation of the service:-

Manage own case load, key working women using individual support plans
Working innovatively and creatively in order to engage hard to reach, chaotic and complex needs women.
Managing and supporting a caseload of women with high and complex needs either in the community or in refuge accommodation, including high risk women referred through MARAC (multi agency risk assessment committee).
Actively manage new referrals from relevant agencies and individuals, conducting interviews, risk assessments, obtaining relevant information by communicating with relevant agencies and feeding back the outcome of the decision to the potential service user and the referral agencies.
Undertake licence agreements and induction of new service users, allocate key workers for new referrals, ensuring that full assessments including risk assessments and support plans are developed and actively managed.
Ensure the provision of practical and emotional support to vulnerable women and their children/dependents including:-
- assist with welfare and benefits applications and act as advocate for them o enable service users to access appropriate health care and specialist support o provide information about and help service users engage with local agencies and community resources
- encourage and support service users to identify, access and maintain appropriate education, training and employment
- Plan and facilitate group sessions which explore understanding of DVA , problematic substance use ,mental health. support life skills, including healthy lifestyles and support social interaction.
- Support women to understand and access their criminal and civil legal rights
- Advocate for and support women to take up their housing rights as victims of domestic violence
- As a priority promote the safety of women and their children
Support the implementation of the move on strategy and plan for the Refuge ensuring the minimisation of voids and an appropriate balance of women/children is maintained.
Provide ongoing advice and support to women who have left the project working in cooperation with the Floating Support Worker.

Housing management:-

Monitor rent accounts weekly, ensuring that procedures are followed and rent collection maximised and arrears minimised
Ensure that voids are actively managed and that empty properties are let within the target timescales
Take appropriate action in respect of breaches of licence arrangements in consultation with the Supported Housing Manager.
Carry out regular health and safety checks

Maintenance

Ensure repairs are reported promptly and work completed within appropriate timescales, ensuring the continued provision of good quality housing, equipment, fixtures, furnishings and fittings.
Undertake quarterly inventories of fixtures and fittings, updating information when new equipment is purchased or replaced
Ensure the provision of appropriate service contracts for the Refuge equipment and appliances working with the Maintenance Team

Promote Independence

Facilitate and support service users in decision making; promoting choice and independence acting as keyworker to identified service users.

Ensure that service user’s individual needs are met through effective support planning and review and that risk assessments are updated regularly.

Service user participation

Promote service user empowerment; working with service users to develop appropriate methods and techniques to enable service users to express their views and inform decisions in respect of: -

complaints and concerns
care and support plans
how services are delivered and managed,
the maintenance and repair of the buildings and equipment
house activities and community engagement
the appointment of staff

Managing and developing services

Support the Service Manager/ Deputy in developing activities and services to meet identified needs that will support individual/community wellbeing and individual and cultural identity.

Working with the Service Manager/ Deputy, Children’s Worker and volunteers provide excellent customer services and ensure continuous improvement of services.

Work positively and proactively within HfW, participating in Refuge Meetings, HfW staff meetings and other HfW events and training.

Team working

Support Managers/Deputy to induct train and develop new staff and volunteers in accordance with HfW policy and procedure and best practice.

Contribute positively to working in a team, actively participating in team meetings and positively facilitating service user

Play a key role in service audit and reviews.

Maximise own personal development by positively contributing to induction, supervision, training, appraisal and team meetings.

Working with others

Develop positive working relationships with external agencies and relevant professionals to support the delivery and development of quality services that meet the needs of service users, ensuring that the interests of HfW are protected.

Act in a constructive and professional manner at all times, recognising the role is representing HfW and educating the community about our services.

Financial management and control

Follow all internal financial procedures and controls

Ensure that residents’ claims for housing benefit and service charges are collected weekly and that pro-active action is taken to collect late payments and recover debts.

Record keeping, data management

Ensure that accurate and up to date service user, financial and other relevant service records are maintained.

Ensure service user files and support plans and other written documents are accurately completed and understandable and that data are entered onto relevant computer based systems normally within 24 hours.

Ensure that confidentiality of records and information relating to service users and staff is maintained in accordance with HfW’s Confidentiality Policy

Health and Safety

Minimise risk to service users, self, the team and others by undertaking formal risk assessments, developing safety plans and maintaining accurate records.

Ensure the safety and security of the building, including residents and visitors.

Comply with all health and safety legislation in respect of food hygiene, lifting and handling, cleaning and chemical storage.

Quality and regulatory compliance

Keep up to date with changes in legislation, policy and best practice and contribute to services reviews working in conjunction with service users to ensure compliance.

Undertake all duties in accordance with HfW policies, procedures and guidelines, ensuring compliance with relevant legislation and guidance.

Other

No job description can be entirely comprehensive and the post holder will be expected to carry out such duties as may be required from time to time and are broadly consistent with the job description.

All staff should be aware of the Association’s risk management policy and undertake their duties in accordance with risk management procedures in place.

Staff are encouraged to discuss with their line managers ways in which controls and procedures can be improved.

Please also be aware of and follow Housing for Women’s policies and procedures, with particular attention to health and safety, equality and diversity and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.

Housing for Women reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes in or to the role.

Role Experience, Knowledge and Skills Profile

Experience & qualifications

Experience of working with adults in a related social care setting, preferably in Domestic Violence, refuges or supporting women who have experienced trauma and or leaving prison with problematic substance misuse issues

Experience of working in support role to promote independence

Experience of working in partnership with other agencies and ability to build positive and productive working relationships

Training in relevant topics including:

Legal

Housing

Welfare rights

Safeguarding &POVA

Knowledge & Skills

Evidence of qualification and relevant training of the issues around domestic violence and abuse, problematic substance misuse and criminal justice system

Up to date knowledge of legal rights (criminal and civil, housing rights and welfare rights for women who have experienced domestic violence and or leaving prison)

Understanding of local and national approaches to tackling domestic abuse including MARAC, child protection, social and voluntary services approaches/involvement

Demonstrable experience of undertaking individual assessments including risk assessments and developing and delivering support plans

Proven ability to make decisions and to work independently

Knowledge of strategies to empower service users to tackle issues of DV

Experience of contributing to monitoring of outcomes and continuous improvement

COMPETENCY FRAMEWORK

Effective Communication and Influencing

Customer Focus

A competent communicator:

builds positive working relationships
communicates in a relevant and concise way
informs, explains, persuades and influences appropriately

Someone committed to customer focus:

ensures they understand the needs of internal and external customers
makes customers the highest priority
uses customer needs as the basis for decision making and action

Collaborative Working

Individual and Professional Excellence

Planning and Organising

Someone who works collaboratively:

works with others to achieve shared goals works flexibly and proactively to develop and maintain constructive relationships

Someone who strives to achieve excellence at work:

takes personal responsibility for contributing to and delivering high quality results
supports individual, team and organisational objectives and values
recognises the need for continuous learning and development

People who plan and organise effectively:

identify the need to be creative and strategic
take responsibility and/or empower others to take responsibility to achieve quality services
use tools and systems to manage their workload effectively

Personal style and behaviour

Proven ability to work positively and proactively to build relationships with work colleagues and key stakeholders taking positive action to manage actual and potential conflicts

Able to work on own initiative, be proactive, juggle competing demands and problem solve and to ‘muck in’.

High level of flexibility and adaptability

Mobile Support Worker

Job Title: Mobile Support Worker

Department: Ealing DVA Service – Supported Housing

Reports to: Service Manager/Deputy Manager

Location: Ealing

Overall Aim

Working on placements covering short and medium term staff vacancies across all supported housing services as designated by director of supported housing

Work alongside other support staff to provide a safe and empowering environment for women and their children/dependents within our services

To be responsible for implementing a range of interventions and support measures as part of an integrated package of support to women experiencing DVA, escaping DVA and/ or resettling following release from prison with additional complex needs.

Key objectives are to advocate on women’s behalf or empower them to fully access their welfare, legal, social and housing rights and deliver quality services within our Quality Assessment Framework ensuring continuous improvement.

Key Responsibilities

Customer Focus

Take responsibility for the effective day to day management and smooth operation of the service:-

Manage own case load, key working women using individual support plans

Working innovatively and creatively in order to engage hard to reach, chaotic and complex needs women.

Managing and supporting a caseload of women with high and complex needs either in the community or in refuge accommodation, including high risk women referred through MARAC (multi agency risk assessment committee).

Actively manage new referrals from relevant agencies and individuals, conducting interviews, risk assessments, obtaining relevant information by communicating with relevant agencies and feeding back the outcome of the decision to the potential service user and the referral agencies.

Undertake licence agreements and induction of new service users, allocate key workers for new referrals, ensuring that full assessments including risk assessments and support plans are developed and actively managed.

Ensure the provision of practical and emotional support to vulnerable women and their children/dependents including:-

assist with welfare and benefits applications and act as advocate for them o enable service users to access appropriate health care and specialist support o provide information about and help service users engage with local agencies and community resources

encourage and support service users to identify, access and maintain appropriate education, training and employment

Plan and facilitate group sessions which explore understanding of DVA , problematic substance use ,mental health. support life skills, including healthy lifestyles and support social interaction.

Support women to understand and access their criminal and civil legal rights

Advocate for and support women to take up their housing rights as victims of domestic violence

As a priority promote the safety of women and their children

Support the implementation of the move on strategy and plan for the Refuge ensuring the minimisation of voids and an appropriate balance of women/children is maintained.

Provide ongoing advice and support to women who have left the project working in cooperation with the Floating Support Worker.

Housing management:-

Monitor rent accounts weekly, ensuring that procedures are followed and rent collection maximised and arrears minimised

Ensure that voids are actively managed and that empty properties are let within the target timescales

Take appropriate action in respect of breaches of licence arrangements in consultation with the Supported Housing Manager.

Carry out regular health and safety checks

Maintenance

Ensure repairs are reported promptly and work completed within appropriate timescales, ensuring the continued provision of good quality housing, equipment, fixtures, furnishings and fittings.

Undertake quarterly inventories of fixtures and fittings, updating information when new equipment is purchased or replaced

Ensure the provision of appropriate service contracts for the Refuge equipment and appliances working with the Maintenance Team

Promote Independence

Facilitate and support service users in decision making; promoting choice and independence acting as keyworker to identified service users.

Ensure that service user’s individual needs are met through effective support planning and review and that risk assessments are updated regularly.

Service user participation

Promote service user empowerment; working with service users to develop appropriate methods and techniques to enable service users to express their views and inform decisions in respect of: -

complaints and concerns

care and support plans

how services are delivered and managed,

the maintenance and repair of the buildings and equipment

house activities and community engagement

the appointment of staff

Managing and developing services

Support the Service Manager/ Deputy in developing activities and services to meet identified needs that will support individual/community wellbeing and individual and cultural identity.

Working with the Service Manager/ Deputy, Children’s Worker and volunteers provide excellent customer services and ensure continuous improvement of services.

Work positively and proactively within HfW, participating in Refuge Meetings, HfW staff meetings and other HfW events and training.

Team working

Support Managers/Deputy to induct train and develop new staff and volunteers in accordance with HfW policy and procedure and best practice.

Contribute positively to working in a team, actively participating in team meetings and positively facilitating service user

Play a key role in service audit and reviews.

Maximise own personal development by positively contributing to induction, supervision, training, appraisal and team meetings.

Working with others

Develop positive working relationships with external agencies and relevant professionals to support the delivery and development of quality services that meet the needs of service users, ensuring that the interests of HfW are protected.

Act in a constructive and professional manner at all times, recognising the role is representing HfW and educating the community about our services.

Financial management and control

Follow all internal financial procedures and controls

Ensure that residents’ claims for housing benefit and service charges are collected weekly and that pro-active action is taken to collect late payments and recover debts.

Record keeping, data management

Ensure that accurate and up to date service user, financial and other relevant service records are maintained.

Ensure service user files and support plans and other written documents are accurately completed and understandable and that data are entered onto relevant computer based systems normally within 24 hours.

Ensure that confidentiality of records and information relating to service users and staff is maintained in accordance with HfW’s Confidentiality Policy

Health and Safety

Minimise risk to service users, self, the team and others by undertaking formal risk assessments, developing safety plans and maintaining accurate records.

Ensure the safety and security of the building, including residents and visitors.

Comply with all health and safety legislation in respect of food hygiene, lifting and handling, cleaning and chemical storage.

Quality and regulatory compliance

Keep up to date with changes in legislation, policy and best practice and contribute to services reviews working in conjunction with service users to ensure compliance.

Undertake all duties in accordance with HfW policies, procedures and guidelines, ensuring compliance with relevant legislation and guidance.

Other

No job description can be entirely comprehensive and the post holder will be expected to carry out such duties as may be required from time to time and are broadly consistent with the job description.

All staff should be aware of the Association’s risk management policy and undertake their duties in accordance with risk management procedures in place.

Staff are encouraged to discuss with their line managers ways in which controls and procedures can be improved.

Please also be aware of and follow Housing for Women’s policies and procedures, with particular attention to health and safety, equality and diversity and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.

Housing for Women reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes in or to the role.

Role Experience, Knowledge and Skills Profile