Mini Bar Attendant

Are you ready to embark on an exciting journey with Firmdale Hotels? Join us at Dorset Square Hotel, where we are seeking a vibrant individual to step into the role of Mini Bar Attendant and become an integral part of our successful team.

Do you have a passion for customer service and an eye for detail? Are you a team player with excellent communication skills? If so, we want to hear from you.

Join us at Firmdale Hotels and be part of a team where your individual contribution is truly valued and recognized. Apply now and let us create unforgettable experiences together.

• Ensure that all minibars are stocked with a variety of items, including beverages, snacks, and other amenities, to meet the needs and preferences of our guests.
• Conduct regular inventory checks to monitor stock levels and identify any discrepancies. Keep accurate records of inventory and report any shortages or damages promptly.
• Maintain cleanliness and organisation of the minibar area, including restocking supplies, removing empty containers, and sanitizing surfaces to uphold our high standards of hygiene.
• Provide exceptional customer service by promptly addressing guest requests, inquiries, and concerns related to minibar items. Offer recommendations and assistance to enhance the guest experience.
• Work closely with other team members, including housekeeping and front desk staff, to coordinate minibar restocking schedules and ensure seamless guest service delivery.
• Communicate effectively with colleagues and supervisors to relay information about stock levels, inventory discrepancies, and any issues related to minibar operations.
• Follow established policies and procedures regarding minibar operations, including pricing, billing, and security measures, to maintain consistency and compliance with company standards.
• Actively seek opportunities to improve efficiency and effectiveness in minibar operations, suggesting ideas for process enhancements and participating in training programs as needed.

• A genuine enthusiasm for providing exceptional service to guests, with a focus on meeting their needs and exceeding their expectations.
• Ability to maintain meticulous attention to detail when restocking minibars, conducting inventory checks, and ensuring cleanliness standards are upheld.
• Capacity to work collaboratively with colleagues in a fast-paced environment, supporting each other to achieve common goals and deliver outstanding guest experiences.
• Effective verbal communication skills to interact with guests and colleagues professionally, as well as written communication skills to record inventory data accurately.

• Competitive hourly rate of £16.00 to £17.00, inclusive of service charge
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!