Job Description
We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
As we continue to grow from strength to strength, our team is growing and we would love to consider your application!
The role
We are looking for a Sales Advisor to join our Bury St Edmunds team due to expansion. As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role. The fast-paced nature of this role requires candidates who are extremely organised and able to prioritise certain tasks, whilst being both pro-active and reactive to the customers requirements.
Key responsibilities
As a sales advisor your key role is to provide support to our showroom team, as well as provide excellent customer service whilst guiding the customer throughout the sales process. The sales process can begin over the phone, email or in person and it is important you are a clear, confident, and friendly communicator via each platform - grammatical accuracy is vital. As a sales advisor you will offer our customers the highest level of support and advice throughout their journey with us which includes technical advice, design advice and resolving customer queries.
Additional responsibilities
- Answering incoming sales calls
- Making outbound calls to our customer database
- Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
- Updating the CRM system with relevant client information and daily activity
- Arranging samples to be dispatched
- Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
- Maintaining a clean and tidy showroom
- Providing drinks to customers during their appointments
- Confirming showroom appointments with customers prior to their arrival
Skills required
- Experience in a sales environment
- Experience in the luxury goods market (desirable)
- Knowledge of interiors (desirable)
- Extremely well organised and able to prioritise tasks
- Enthusiastic and hands on – this is a busy, fast-paced company
- Self-motivated with the ability to inspire those around you
- Strong customer focus
- Excellent communicator
- Minimum of 2 years sales experience
- Must have experience in using a CRM
- Familiar with Microsoft office
What we offer:
- A great place to work with a friendly and welcoming team
- Competitive salary package.
- Employee assistance program.
- Competitive holiday allowances with the option to buy holiday.
- Enhanced parental leave.
- Company pension.
- Healthcare cash plan provided by Simply Health.
- Employee and friends and family discount on Quorn Stone products.
- Employee wellbeing initiatives with Mental Health First Aiders available across the business.
- 2 volunteering days each year.
Working hours
37 hours per week, with 2 days off, this will include weekend working.
£25,000-£27,000 base salary plus bonus earnings
Job Type: Full-time
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Ability to commute/relocate:
- Bury St. Edmunds IP30 0UQ: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person