Job Overview
We are seeking a dedicated and friendly Porter to join our hospitality team. The ideal candidate will play a crucial role in ensuring a welcoming environment for our guests, providing excellent service and support throughout their stay. As a Porter, you will be responsible for maintaining the cleanliness and organisation of the premises while assisting guests with their needs.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Assist with luggage handling, including transporting bags to and from guest rooms.
- Maintain cleanliness in public areas, including lobbies, corridors, and outdoor spaces.
- Respond promptly to guest inquiries and requests, demonstrating exceptional guest services.
- Ensure that all equipment and facilities are well-maintained and in good working order.
- Collaborate with other hotel staff to ensure seamless operations and guest satisfaction.
- Manage phone etiquette effectively when answering calls from guests or other departments.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
Requirements
- Previous experience in a hospitality or hotel environment is preferred but not essential.
- Strong guest services skills with a focus on creating memorable experiences for visitors.
- Excellent phone etiquette for effective communication with guests and team members.
- Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
- Ability to work flexible hours, including weekends and holidays as required by the business needs.
- A friendly disposition with strong interpersonal skills to engage positively with guests and colleagues alike.
If you are passionate about hospitality and enjoy providing exceptional service, we encourage you to apply for this rewarding role as a Porter in our esteemed establishment.
Job Type: Full-time
Pay: £11.44-£15.89 per hour
Flexible language requirement:
- English not required
Work Location: In person