As a Licensing Officer, you’ll serve as a key point of contact for third-party companies, guiding them through the licensing process to ensure they meet the requirements for operating airside at Heathrow Airport. You’ll play a vital role in maintaining compliance by conducting assurance checks, producing detailed reports, and evaluating outcomes against established licensing criteria. Working closely with the Lead Licensing Manager, you’ll help uphold high standards and support the smooth delivery of licensing operations.
- Conduct assurance checks, produce reports, and maintain accurate records of licenses issued, renewed, or revoked.
- Build and maintain strong relationships with stakeholders such as the BSC, Airlines, Ground Handlers, AOC, and Terminal teams.
- Manage day-to-day operations of licensees via Airport Gateway, including regular meetings and ensuring vehicle and GSE compliance with regulations.
- Oversee the contract approval process for newly awarded contracts in line with the General Notice, and support Ground Handler changes through effective coordination.
- Handle monthly and annual invoicing for licensees, ensuring accuracy and timely processing.
- Ensure the organisation remains compliant with all relevant licensing requirements, supporting the Lead Licensing Manager in delivering the audit programme if required.
- Holds a full UK driving licence.
- Demonstrates strong time management and organisational skills, with the ability to prioritise tasks, use initiative, and take a proactive approach to decision-making.
- Proficient in using IT systems, including Microsoft Word, Excel, and PowerPoint, with a well-developed understanding of digital tools.
- Excellent verbal and written communication skills, with confidence in delivering presentations using Microsoft PowerPoint.
- Able to make timely, well-reasoned decisions even when operating with limited information, and clearly justify the rationale behind those decisions.
Ideally, you will also have:
- Previous experience working in an airside environment or a solid understanding of airside operations.
- Understanding of compliance and assurance against aviation regulations.
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.