Job Overview
As a Junior Customer Service Sales Associate, you will be the first point of contact for our clients and prospects. Your role will involve handling customer enquiries, supporting sales efforts, and ensuring a positive customer experience throughout the sales process. This is a fantastic opportunity to gain hands-on experience in both customer service and sales within a fast-paced marketing environment.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, and live chat.
- Assist in qualifying leads and booking appointments for the sales team.
- Provide product and service information to prospective clients.
- Support the sales team in follow-ups and maintaining client relationships.
- Update and maintain accurate customer records in the CRM system.
- Collaborate with the marketing team to ensure client satisfaction and smooth campaign delivery.
- Identify potential upselling opportunities and communicate these to the sales team.
- Handle customer feedback and escalate issues to the appropriate department when necessary.
Skills & Qualifications
- Excellent communication and interpersonal skills.
- Strong organisational skills with attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic understanding of sales and customer service principles.
- Comfortable using CRM software and Microsoft Office applications.
- Positive attitude, enthusiasm, and willingness to learn.
- Previous experience in customer service or sales is an advantage but not essential.
Why Join Us?
- Opportunity to develop your career in marketing, sales, and customer service.
- Supportive team environment with ongoing training and mentorship.
- Gain valuable hands-on experience in a growing industry.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Leeds LS1 2PW (required)
Work Location: In person