Role Overview
We are looking for a Junior Customer Service Operator to join our team and support our clients by providing excellent customer service. This role is perfect for someone looking to start a career in marketing and customer engagement.
Key Responsibilities
- Respond to client and customer inquiries via phone, email, and chat in a professional manner.
- Assist in resolving client issues and providing accurate information about our services.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with marketing and sales teams to ensure seamless service delivery.
- Support campaigns by providing on-the-ground insights and customer feedback.
- Uphold the company’s brand image through positive and professional communication.
Requirements
- Strong communication and interpersonal skills.
- Friendly, approachable, and professional demeanour.
- Organised and detail-oriented with the ability to multitask.
- Enthusiastic and eager to learn about marketing and customer engagement.
- No prior experience required – full training will be provided.
What We Offer
- Hands-on experience in customer service and marketing operations.
- A supportive and collaborative work environment.
- Training and mentorship to develop your career in marketing and customer service.
- Opportunities for growth within the company.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool L1 0BP (required)
Work Location: In person