Role Overview
In this role, you will serve as a bridge between our marketing team and customers, responding to enquiries, providing information on marketing campaigns, and assisting in promotional activities. This is an ideal opportunity for someone looking to build a career in customer service within the marketing industry.
Key Responsibilities
- Handle customer enquiries via phone, email, and chat in a professional manner
- Provide clear and accurate information about marketing services, promotions, and campaigns
- Maintain and update customer information in CRM systems
- Relay customer feedback to the marketing team to enhance campaigns
- Assist with basic marketing tasks, including event support or promotional activities
- Ensure a high standard of customer satisfaction and service delivery
Skills and Qualifications
- Excellent communication and interpersonal skills
- Friendly, approachable, and customer-focused attitude
- Strong organisational skills with the ability to manage multiple tasks
- Keen interest in marketing and customer engagement
- Previous customer service experience is an advantage but not essential
What We Offer
- Full training and ongoing support
- Career progression opportunities within customer service and marketing
- Supportive, creative, and collaborative work environment
Ready to combine customer service skills with a passion for marketing?
Apply today to join our growing and dynamic team.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Manchester M2 (required)
Work Location: In person
Application deadline: 17/08/2025
Expected start date: 18/08/2025