Role Overview
As a Junior Customer Service Associate, you will be responsible for providing excellent support to our clients and customers, ensuring their enquiries are handled efficiently and professionally. This role is ideal for someone who is eager to develop strong customer service skills within the marketing sector.
Key Responsibilities
- Handle inbound customer enquiries via phone, email, and chat
- Provide accurate information about our marketing services and campaigns
- Assist in resolving customer issues and escalating when necessary
- Maintain detailed and up-to-date client records
- Collaborate with sales and marketing teams to enhance customer satisfaction
- Support promotional activities by sharing information on current offers
Skills and Qualifications
- Excellent verbal and written communication skills
- Friendly and approachable attitude with a customer-first mindset
- Strong organisational and multitasking abilities
- Ability to work effectively both independently and as part of a team
- Basic knowledge of marketing principles is beneficial but not essential
- Willingness to learn and adapt in a fast-paced environment
What We Offer
- Full training and continuous learning opportunities
- Supportive team culture with clear career pathways
- Experience working in a growing marketing company
If you’re passionate about delivering great customer experiences and want to grow your career in marketing, apply now to become a Junior Customer Service Associate
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Leeds LS1 2PW (required)
Work Location: In person
Application deadline: 24/08/2025
Expected start date: 25/08/2025