Role Overview
We are seeking a friendly and reliable Junior Customer Service Assistant to join our team. In this role, you will provide support to clients and customers by answering queries, resolving issues, and ensuring excellent service throughout the marketing campaign process.
Key Responsibilities
- Respond promptly to customer enquiries via phone, email, and face-to-face interactions
- Assist in resolving customer issues and escalating when necessary
- Maintain accurate records of customer interactions and feedback
- Support the marketing team with client communications and administrative tasks
- Ensure a positive and professional experience for all customers
- Help coordinate with event teams to ensure customer satisfaction during promotions
What We Offer
- Bonuses: Performance-based incentives
- Paid training and ongoing support
- Opportunities for career growth within customer service and marketing
- Collaborative and supportive team environment
Ideal Candidate
- Excellent communication and problem-solving skills
- Friendly, patient, and customer-focused attitude
- Ability to multitask and manage time effectively
- Previous customer service experience is preferred but not essential
- Comfortable working in a fast-paced, team-oriented environment
Join Amped-up Cali and start your career in customer service with a growing marketing company. Apply today!
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Leeds LS1 (required)
Work Location: In person