Role Overview:
As a Junior Customer Service Advisor, you will be the first point of contact for customers, playing a vital role in ensuring client satisfaction. This is an exciting opportunity for someone who is personable, enthusiastic, and eager to develop their career in a people-focused, marketing-driven environment.
Key Responsibilities:
- Engage directly with customers to provide accurate information about our clients’ products and services
- Handle customer queries and resolve issues in a friendly and professional manner
- Represent client brands at marketing events and on-site campaigns
- Work closely with the marketing team to support customer engagement goals
- Provide feedback on customer interactions to improve service delivery
- Maintain up-to-date knowledge of client offerings and campaign developments
- Ensure all customer interactions reflect a high standard of service and professionalism
Requirements:
- Strong communication and interpersonal skills
- Positive attitude and willingness to learn
- Ability to work well in a team and independently
- Confident engaging with customers face-to-face
- No prior experience required – full training provided
What We Offer:
- Full training and ongoing development
- A clear pathway for career progression
- Friendly and supportive team environment
- Regular team socials, incentives, and bonuses
- Opportunity to work with some of the UK’s most recognisable brands
If you're passionate about helping people, excited about marketing, and ready to kick-start your career – apply now to become a Junior Customer Service Advisor!
Job Type: Full-time
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool L2 1TS (required)
Work Location: In person
Application deadline: 22/06/2025
Expected start date: 23/06/2025