Job Overview
As a Junior Call Centre Representative, you will play a key role in managing customer communications, supporting campaign delivery, and gathering valuable feedback from clients and consumers. This entry-level role is perfect for someone who enjoys speaking with people, thrives in a dynamic environment, and is eager to grow within the marketing industry.
Key Responsibilities:
- Handle inbound and outbound calls in a professional and friendly manner
- Respond to customer queries and provide accurate information about campaigns and services
- Assist in booking appointments, gathering feedback, and conducting market research
- Log customer interactions and maintain accurate records using CRM systems
- Collaborate with marketing and sales teams to support ongoing campaigns
- Ensure each customer interaction meets company quality standards
Key Requirements:
- Excellent communication and interpersonal skills
- A positive and proactive attitude
- Strong listening and problem-solving abilities
- Comfortable working in a fast-paced environment
- Basic computer literacy and willingness to learn new systems
- No prior experience necessary — full training will be provided
What We Offer:
- Full training and ongoing support
- Opportunities for career progression within the company
- A vibrant and inclusive team culture
- Recognition and rewards for outstanding performance
- Regular team-building events and incentives
If you're a confident communicator with a customer-first mindset and you're ready to kick-start your career in marketing, this role could be the perfect fit. Join us and be part of a team that’s passionate about making an impact.
Job Type: Full-time
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Bereavement leave
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- Leeds LS1 (required)
Work Location: In person
Application deadline: 22/06/2025
Expected start date: 23/06/2025