Job Description
Due to recent and ongoing success, an innovative online retailer specializing in branded Beauty Products is currently looking for a Italian/Spanish-speaker to join their Customer Service team. This is a great chance for a confident and resourceful individual, fluent English, Italian and Spanish, to join and play a key role as part of an exciting multinational company with excellent growth potential.
The Role
You would join a team committed to delivering an excellent standard of customer service at all times, and would be expected to demonstrate a similar commitment to service delivery. You would be responsible for fielding calls and emails from a variety of customers; taking orders, assisting with queries, and providing first class customer service, ensuring needs are consistently met and exceeded. You would also be expected to assist in other areas on occasion, including translating and processing product reviews, researching markets, plus involvement in the company’s digital marketing; social media updates, email campaigns, blogs etc.
The Candidate
You will need to hit the ground running and so demonstrable experience in previous customer service roles would be useful, but more important will be your determination, positive attitude and desire to be part of this expanding business. Excellent communication skills, in English, Italian and Spanish, plus the ability to listen and engage with people are essential as is a positive attitude, confidence, and desire to make the most of this excellent opportunity to develop your skills and experience.
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount
Language:
- Italian (required)
- Spanish (required)
Work Location: In person