It's an exciting time to come and join us!
We are recruiting for Business Applications Specialist will act as an IT customer service and technical expert at the forefront of the IT Support team. You will take ownership and responsibility for providing timely diagnosis, solutions, documentation, implementation, administration and high-level support for internal customers through our helpdesk platform and various communication channels. This will be a varied role and key tasks will include:
- Ownership of core applications including implementing alerting and being reactive to alerts
- Demonstrating excellent customer service for the requests coming through helpdesk
- Investigating problems using a wide range of tools to resolve issues and implanting remedies and preventative measures
- Creating and maintaining support documentation for the applications and systems to be used by both the technology department and end users
- Communicating any outages or planned maintenance to applications quickly and efficiently to all relevant stakeholders
- Producing relevant reports and discussing with stakeholders to discuss any changes in the reporting process
Skills & Experience Required:
- Experience in using Office 365 and Exchange Online environments
Good understanding of Microsoft technologies in both end users and administration (DHCP, DNS, VPN)
- Ability to troubleshoot and diagnose IT support queries through Helpdesk
- Participate in a 24-hour on-call rotation to ensure the continuous operation and support of our end user and IT infrastructure
- Qualification of Microsoft or Azure is desirable
- Beneficial knowledge of Manage Engine & Zoho One
In return you will receive:
- Salary to £30k per annum plus additional on-call working allowance of £2,400
- 23.5 days holiday (plus bank holidays), rising to 24.5 days after 12 months of service
- Option to buy or sell additional annual leave
- Employee Assistance Program
- Healthcare Cash Plan
- Pension
- Life Assurance
- Season ticket loan
- Discounted staff travel
- Cycle to Work Scheme
- Reward scheme and benefits platform
- Sick pay entitlement from first day of employment
- Enhanced maternity and paternity leave
If you are interested in our role and meet the requirements above, then please do get in touch. Our working hours are 8.45am - 5.30pm, Monday – Friday, and you would be ‘on call’ (on rotation) after passing the probation successfully. The role is based in our central Manchester office, with the option to work 2 days per week at home (in the UK).
We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.
Please visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.
PASSIONATE - We’re driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.
BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.
MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.
Job Type: Full-time
Pay: Up to £32,400.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Health & wellbeing programme
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Do you hold a visa to work and live in the UK? If yes, please share more details of the type of visa and expiry date
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Manchester M1 4LF
Application deadline: 07/08/2025