Role
Reporting to the Head of Investigations, the Investigations Case Support Officer is responsible for supporting the Investigations team’s day to day work across a wide range of activities. These include logging new investigations; tracking and reporting on team performance against OKRs; corresponding with those accused of malpractice and centres regarding a malpractice investigation; scheduling Malpractice Committees; compiling, checking and issuing evidence packs; tracking and reporting on team expenses; raising purchase orders and resolving invoice payment issues; arranging internal meetings; call handling; monitoring and reporting on external deadlines; and providing general administrative support.
Key Accountabilities
- Correspondence
Draft and send email/letter correspondence to informants (‘whistleblowers’), centres, regulators, funding agencies and other internal and external stakeholders as appropriate.
- Call handling
Support the Investigations team by receiving and making telephone calls with informants (‘whistleblowers’), centres, regulators, funding agencies and other internal and external stakeholders as appropriate.
- Investigation evidence packs
Work with the responsible investigator to compile evidence packs for investigations which are referred to Malpractice Committee for a final determination. The packs must be redacted in accordance with the Data Protection Act and Information Security requirements and then sent to affected parties with accompanying correspondence.
- Arrange meetings
Assist the team in inviting stakeholders, booking rooms and refreshments, confirming agendas, etc.
- Monitoring & reporting on departmental spend against budget
Maintain records of expenditure for the team (overtime, expenses, travel costs, consultancy fees, etc) and provide regular reports to internal stakeholders.
- Monitoring & reporting on departmental OKRs
Maintain records and provide internal stakeholders with regular updates on individual and team performance against the established KPIs and SLAs.
- Data returns and data analysis
Data and information relating to Investigations is frequently requested by internal and external stakeholders. All such requests need to be logged, approved and then delivered. Data and information often needs to be analysed and clarified before release.
- Case logging and assignment
All new cases need to be reviewed and then logged on Pearson systems before being allocated to the relevant case officer for investigation.
- Provide administrative support to the Investigations team & Head of Investigations
- Provide support to other divisional teams and staff as required
Key Role-Specific Deliverables
- Provide administrative support to the Investigations team to help the ensure investigations are conducted in a timely, effective and compliant manner
- Assist the Head of Investigations and other stakeholders in monitoring the conduct of investigations
- Produce accurate, comprehensive data and information to stakeholders in a timely fashion
- Communicate with internal and external stakeholders in a professional and accurate manner while providing great customer service
- Assist other teams in the Business Improvement and Regulation (BIR) division as and when necessary
Your rewards & benefits
We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too.
Please see our attractive UK benefits here: Pearson Jobs – Benefits
\#LI-KF1
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Operations
Job Family: GO\TO\MARKET
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 20629